We are seeking an experienced and motivated Call Center Manager to lead our coordination department and drive performance excellence.
Job Description:
The Call Center Manager will be responsible for overseeing daily operations, managing a team of customer service representatives, and ensuring high levels of customer satisfaction related to scheduling appointments. The ideal candidate will have strong leadership skills, a customer-focused mindset, and experience in call center management.
Key Responsibilities:
- Lead, train, and motivate call center staff to achieve performance goals.
- Monitor key performance indicators (KPIs) and implement strategies for continuous improvement.
- Develop and enforce call center policies and procedures.
- Analyze call center metrics and generate reports for upper management.
- Ensure excellent customer service and resolve escalated customer issues.
- Manage staffing levels, scheduling, and workflow to maximize efficiency.
- Collaborate with other departments to enhance customer experience.
- Implement new technologies and best practices to optimize call center operations.
Qualifications:
- Proven experience as a Call Center Manager or in a similar leadership role.
- Strong understanding of call center operations, metrics, and performance management.
- Excellent communication, leadership, and problem-solving skills.
- Proficiency in CRM software and call center technologies.
- Ability to work in a fast-paced and dynamic environment.
- Background in coordination or scheduling a plus!
Benefits:
Health, dental, and vision insurance options
Bonus opportunities
How to Apply:
Interested candidates should submit their resume and a cover letter via email or apply online at https://struxuresocal.com/careers/ . We look forward to hearing from you!
StruXure So Cal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.