The Bel-Air Bay Club is a private club situated on the picturesque Santa Monica Bay in Pacific Palisades, California since 1927. Our newest team member will enjoy the stability of a long established organization while enjoying unparalleled views of the Pacific Ocean.
Summary
The Beach Desk Attendant will reflect the Club’s mission by providing excellent customer service in a caring manner. In this role, you will perform reception and administrative duties in a hospitality and collegiate team environment. This is a part-time role working two days a week on Monday and Tuesday from 1:00pm - 9:30pm. A resume with chronological work history must be attached for further consideration.
Essential Functions:
Position duties may include any other tasks as deemed necessary by Beach Desk Manager and Lower Club House Manager in order to fulfill the obligations of the Club.
1. Greet members and guests in a warm, friendly professional manner.
2. Answer telephones promptly in a courteous manner. Ensure all messages are delivered promptly.
3. Assure all members & guests are signed in at the desk before proceeding into the Club.
4. Register guests, provide guest cards to out of town guests, maintain guest sign-in forms.
5. Organize cabana parties and barbeques as requested by members and assist with Cabana administration.
6. Maintain cabana key box and request new keys when needed.
7. Assist with purchasing, pricing, and organizing of merchandise in The Cove gift shop.
8. Turn in end of shift billing on a daily basis.
9. Check front desk and lobby for cleanliness. Assist in dusting and wiping down lobby tables.
10. Responsible for auditing and submitting various billings at the end of the week
11. Assist the Catering and Events department with registration and check-in of club events
12. Assist with the design and purchasing of gift shop merchandise and apparel
Minimum Qualifications Required:
Extensive Member/Customer Service experience for at least 2 years.
Exceptional punctuality, attendance and integrity.
Enthusiastic attitude with professional appearance and clam demeanor.
Exceptional telephone manner.
Capable of enforcing rules and resolving conflicts and issues with diplomacy.
Team environment experience with ability to multi-task in a fast-paced environment.
Strong written and verbal communication skills with excellent attention to detail and follow-up.
Proficient in Microsoft Office including Word, Excel, Outlook, Power Point.
Benefits - Part-Time
Up to 5 Paid Sick Days (after 90 days and when accrual is met)
Bereavement Leave – (up to 5 days, unpaid)
401(k) (when eligibility is met)
Employee Referral Bonus
Employee Discount in Gift Shop
Complimentary Parking and Employee Meals (with the exception of Club closure in January for 2 weeks)
Physical demands and work environment:
Able to stand for long hours, bending, lifting and reaching over.
Ability to use hands, fingers, handle or feel objects, tools or controls.
Ability to reach with hands and arms, balance, stoop, talk or hear.
Occasionally lift and or move up to 20 lbs.
Vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception.
Satisfactory auditory abilities are required.
Environmental Factors
The employee is exposed to working around inside and outside environmental conditions in high temperatures, and cold temperatures.
Work Hours
This is a part-time position, working 8 hour shifts both days on Mondays and Tuesdays. Holidays falling on your scheduled days will be required.
Reports to: Beach Desk Manager and Lower Club House Manager
Department: Lower Club House
FLSA status: Nonexempt, Hourly