We are a produce company distribution in Los Angeles California
SUMMARY OF THE ROLE
The Administrative Assistant plays a key support role for the operations of Espifresh Inc. They provide support making the team more efficient and effective, ensure the office runs smoothly as well as create a positive and team oriented culture. The Administrative Assistant reports to the CEO and provides day-to-day, front-line administrative support and customer service.
RESPONSIBILITIES
The following responsibilities are not limited to:
Heavy phone answering
Provide customer service by sending emails, answering questions and responding to general requests both internally and externally
Accurately takes customers information and create data.
Organize and manage pending and recurring tasks and projects
Respond to customer inquiries, resolve complaints with care and maintain documentation
Organize information using discretion and judgment when to involve others in the decision-making process
Collections - Help manage all outstanding balances by placing a high volume of phone calls to assigned delinquent accounts, if necessary file property liens with County recorder
Maintains log of all calls requiring further action.
Managing technician paper work (may include detail inspection of invoices, proposals, service agreements and any other documentation)
Performs a variety of routine clerical tasks (may include processing of incoming and outgoing mail, sending and delivering FAX messages, local treatments. etc.)
Assures office is clean and orderly.
Make outbound calls to customers to verify satisfaction
Retrieves messages from general voice mail every morning and/or throughout the day and returns calls within 24 hours.
Other related duties as assigned
QUALIFICATIONS
Minimum of 4 years Administrative/Customer Service experience
Strong customer service skills
Professional demeanor and quick learner
Proficient in MS Office (Outlook, Word and Excel)
Proficient in Adobe Professional and DocuSign
Attention to detail and accuracy
Ability to work independently with a strong sense of initiative and urgency to meet deadlines
Strong organizational and personal communication skills
Able to manage and execute multiple projects
Work well under pressure and be reliable
Geographically familiar with Southern CA
Bilingual English / Spanish is a plus