About Us:
We are a top-rated auto body shop in Los Angeles, committed to providing exceptional service to our clients. We are looking for a dedicated and experienced Operations Manager to oversee daily operations, ensure repair quality, manage employees, and provide outstanding client service.
Responsibilities:
- Oversee Repair Quality Control to ensure all repairs meet industry standards.
- Manage and assess employee performance through Employee Management and Project Management.
- Organize Workflow to ensure timely project completion.
- Arrive promptly at 8:30 AM and oversee shop opening activities.
- Handle Client Intake processes, ensuring a smooth experience for all customers.
- Provide Client Updates on repair progress.
- Answer Phone Calls and provide assistance with client inquiries.
- Request and manage Online Reviews to maintain our top-rated reputation.
- Conduct Post-Service Follow-Up with clients to ensure satisfaction.
- Negotiate with Insurance Companies to secure approvals and maximize profitability.
- Use Estimating Knowledge to assist with repair assessments and supplements.
Qualifications:
Minimum 5-years experience in the automotive industry is highly preferred.
Strong knowledge of estimates and insurance negotiations.
Exceptional organizational and leadership skills.
Ability to manage and motivate a team effectively.
Excellent communication skills, both verbal and written.
Proficiency in basic computer software (experience with shop management tools is a plus).
A commitment to providing outstanding customer service.
Why Join Us?
Competitive pay with opportunities for bonuses.
A supportive and friendly work environment.
Opportunity to grow with a well-established business.
Email us a copy of our resume and answer the following question.
1. What steps would you take to ensure both team efficiency and client satisfaction in a high-pressure situation, such as a delay in repairs or miscommunication with an insurance company?