Lead Medical Support Assistant

Lead Medical Support AssistantDepartment of Veterans AffairsVeterans Affairs, Veterans Health AdministrationOverview

##### Open & closing dates

05/24/2019 to 06/03/2019

##### Service

Excepted

##### Pay scale & grade

GS 7

##### Salary

$47,797 to $62,138 per year

##### Appointment type

Permanent

##### Work schedule

Full-TimeLocation1 vacancy in the following location:-Loma Linda, CARelocation expenses reimbursedNoTelework eligibleNo- DutiesSummaryThe Lead Medical Support Assistant (MSA) functions with the Chief of

Staff service to perform a full range of duties related to

generating Call Center reports, complex scheduling appointments,

procedures, testing, ordering medication refills, and requesting

medication renewals. They support the supervisor to ensure the call

center functions properly by using an interdisciplinary coordinated

care delivery model. They work collaboratively with staff for all

patient coordination of care issues.Learn more about this agencyResponsibilities

Utilize the Cisco Desktop software to ensure all patients get

through to the Specialty Call Center in a timely manner

Prioritizing tasks and making decisions based on Call Center

needs

Transferring calls to the VISN 22 Advice Nurses or Care Managers

for patients/callers that potentially have an emergent or urgent

care need

Resolving or referring for resolution non-urgent outpatient care

needs to their Specialty Care areas

Attempt to resolve patient needs within their designated role

Assist patients/callers with various medication requests

Assist HAS Academy with training and/or orientation needed by

the program

Work Schedule: Monday- Friday, 7:30 am to 4:00 pm PST

Financial Disclosure Report: Not requiredTravel RequiredNot requiredSupervisory statusNoPromotion PotentialNone

#### Job family (Series)

0679 Medical Support Assistance- RequirementsConditions of Employment

You must be a U.S. Citizen to apply for this job

Designated and/or random drug testing may be required

Selective Service Registration is required for males born after

12/31/1959

You may be required to serve a probationary period

Subject to a background/security investigation

Must be proficient in written and spoken English

Selected applicants will be required to complete an online

onboarding process

QualificationsTo qualify for this position, applicants must meet all requirements

by the closing date of this announcement, 06/03/2019.

Basic Requirements:

- United States Citizenship: Non-citizens may only be

appointed when it is not possible to recruit qualified citizens

in accordance with VA Policy.

- Experience and Education: Six months experience of clerical,

office or other work that indicates the ability to acquire the

particular knowledge and skills needed to perform the duties of

the position; OR one year above high school; OR

equivalent combination of experience and education which is

qualifying for entry level for which both education and

experience is acceptable.Grade Determinations:Specialized Experience

One year (52 weeks) of specialized experience equivalent to the next

lower grade level (GS-06).Assignment

The Lead MSA monitors and makes work assignments, provides input on

performance, resolves daily workplace issues and maintains efficient

workflow. Assignments at this level include, but are not limited to:

assuring coverage of all areas of responsibility; conducting ongoing

reviews to ensure quality of work; ensuring accurate and timely

scheduling of appointments; providing guidance to staff members to

include changes in policies and procedures; distributing and

balancing workload; creating and maintaining employee work

schedules; orienting and providing on-the-job training for new and

current employees; ensuring all training requirements are met;

organizing the work structure of his/her assigned areas; and acting

as liaison between MSA and staff in order to resolve day to day

conflicts. For all assignments above the full performance level, the

higher level duties must consist of significant scope,

administrative independence, complexity (difficulty) and range of

variety as described in this standard at the specified grade level

and be performed by the incumbent at least 25% of the time.Demonstrated Knowledge, Skills, and Abilities

Candidates must demonstrate the KSAs below:

1. Ability to organize work, set priorities, and delegate

tasks/responsibilities in order to meet deadlines.

2. Skill in communicating with individuals in order to obtain the

desired effect, ensuring compliance with established policies and

regulations.

3. Ability to provide staff development and training.

4. Ability to manage staffing requirements, manage priorities, and

coordinate work in order to complete duties in an accurate and

timely manner. This includes the ability to follow-up on pending

issues and demonstrating an understanding of the impact of

incomplete work.

5. Ability to review and monitor data to ensure all reports are

complete and accurate.References: VA Handbook 5005, part II, appendix G45The full performance level of this vacancy is GS-07.Physical Requirements: Primarily sedentary but may include long

periods of siting and some waling and bending. Time will be spend at

a computer terminal performing various keyboard functions while work

is not extremely physical in nature the incumbent will work under

pressure with multiple tasks, changing priorities, and stringent

deadlines. Performed in an indoor call center setting with close

proximity to other staff members. Not generally subject to unusual

exposure to risk or discomforts but certain safety precautions may

be necessary. Generally performed in temperature-controlled

environment with adequate lighting throughout the workplace.EducationEducation cannot be use to substitute experience at this grade

level.Additional informationThis job opportunity announcement may be used to fill additional

vacancies.It is the policy of the VA to not deny employment to those that have

faced financial hardships or periods of unemployment.This position is in the Excepted Service and does not confer

competitive status.VA encourages persons with disabilities to apply. The health-related

positions in VA are covered by Title 38, and are not covered by the

Schedule A excepted appointment authority.Veterans and Transitioning Service Members: Please visit the VA for

Vets site for career-search tools for Veterans seeking employment at

VA, career development services for our existing Veterans, and

coaching and reintegration support for military service members.If you are unable to apply online view the following link for

information regarding an Alternate Application.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the

qualifications above.IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE

MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your

application, résumé, C.V., and/or supporting documentation will be

verified. Please follow all instructions carefully. Errors or

omissions may affect consideration for employment.Experience refers to paid and unpaid experience, including volunteer

work done through National Service programs (e.g., Peace Corps,

AmeriCorps) and other organizations (e.g., professional;

philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and

skills and can provide valuable training and experience that

translates directly to paid employment. You will receive credit for

all qualifying experience, including volunteer experience.Background checks and security clearanceSecurity clearanceOtherDrug test requiredYes- Required DocumentsTo apply for this position, you must provide a complete Application

Package which includes:

Resume

SF-50

VA Form 10-2850c Application for Associated Health Occupations can

be found at:

http://www.va.gov/vaforms/searchaction.asp?FormNo=2850&tkey=&Action=Search.The following documents are accepted, and may be required if

applicable to your eligibility and/or qualifications for this

position. Please use this checklist to ensure you have included all

documents required for your application, such as a copy of your

transcript (if using education to qualify), SF-50's (current/former

Federal employees), etc.

Cover Letter

DD-214

Executive Core Qualifications (ECQs)

OF-306

Other

Other Veterans Document

Resume

SF-15

SF-50

Transcript

Veterans' Preference: When applying for Federal Jobs, eligible

Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or

for Sole Survivor Preference (SSP) in the questionnaire. You must

provide a legible copy of your DD214(s) which shows dates and

character of service (honorable, general, etc.). If you are

currently serving on active duty and expect to be released or

discharged within 120 days you must submit documentation related to

your active duty service which reflects the dates of service,

character of service (honorable, general, etc.), and dates of

impending separation. Additionally, disabled veterans and others

eligible for 10-point preference (such as widows or mothers of

eligible Veterans) must also submit an SF-15 "Application for 10

Point Veteran Preference" with required proof as stated on the form.

Documentation is required to award preference. For more information

on Veterans' Preference, please visit

http://www.fedshirevets.gov/job/vetpref/index.aspx.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution

recognized by the U.S. Department of Education in order for it to be

credited towards qualifications. Therefore, provide only the

attendance and/or degrees from schools accredited by accrediting

institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this

vacancy announcement may result in an ineligible rating or may

affect the overall rating.- BenefitsA career with the U.S. Government provides employees with a

comprehensive benefits package. As a federal employee, you and your

family will have access to a range of benefits that are designed to

make your federal career very rewarding. Learn more about federal

benefits.Review our benefitsEligibility for benefits depends on the type of position you hold

and whether your position is full-time, part-time, or intermittent.

Contact the hiring agency for more information on the specific

benefits offered.- How to ApplyAll applicants are encouraged to apply online. To apply for this

position, you must complete the full questionnaire and submit the

documentation specified in the Required Documents section below. The

complete application package must be submitted by 11:59 PM (ET) on

06/03/2019 to receive consideration. To preview the questionnaire

click https://apply.usastaffing.gov/ViewQuestionnaire/10512628.

To begin, click Apply Online to create a USAJOBS account or log

in to your existing account. Follow the prompts to select your

USA JOBS resume and/or other supporting documents and complete

the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and

appropriate documentation is submitted prior to the closing date.To verify your application is complete, log into your USA JOBS

account, https://my.usajobs.gov/Account/Login, select the

Application Status link and then select the more information link

for this position. The Details page will display the status of your

application, the documentation received and processed, and any

correspondence the agency has sent related to this application. Your

uploaded documents may take several hours to clear the virus scan

process. To return to an incomplete application, log into your USA

JOBS account and click Update Application in the vacancy

announcement. You must re-select your resume and/or other documents

from your USA JOBS account or your application will be incomplete.NOTE: Participation in the seasonal influenza program is a

condition of employment and a requirement for all Department of

Veterans Affairs Health Care Personnel (HCP). HCP are individuals

who, during the influenza season, work in VHA locations where

patients receive care or who come into contact with VA patients as

part of their duties. VHA locations include, but are not limited to,

VA hospitals and associated clinics, community living centers

(CLCs), community-based outpatient clinics (CBOCs), domiciliary

units, Vet centers and VA-leased facilities. HCP include all VA

licensed and unlicensed, clinical and administrative, paid and

unpaid, full- and part-time employees, intermittent employees, fee

basis employees, VA contractors, students, researchers, volunteers,

and trainees who work at these facilities. HCPs that are unable to

receive or otherwise decline a flu shot will be expected to wear a

face mask throughout the influenza season.Agency contact informationJennifer [email protected] L Pettis Memorial Veterans Hospital

11201 Benton Street

Loma Linda, CA 92357

USLearn more about this agencyNext stepsOnce your online application is submitted you will receive a

confirmation notification by email. After we receive application

packages (including all required documents) and the vacancy

announcement closes, we will review applications to ensure

qualification and eligibility requirements are met. After the review

is complete, a referral certificate(s) is issued and applicants will

be notified of their status by email. Referred applicants will be

notified as such and may be contacted directly by the hiring office

for an interview. All referred applicants receive a final

notification once a selection decision has been made.You may check the status of your application at any time by logging

into your USA Jobs account and clicking on Applications. Information

regarding your application status can be found in the USAJobs Help

Center.- Fair & TransparentThe Federal hiring process is setup to be fair and transparent.

Please read the following guidance.Equal Employment Opportunity PolicyThe United States Government does not discriminate in employment on

the basis of race, color, religion, sex (including pregnancy and

gender identity), national origin, political affiliation, sexual

orientation, marital status, disability, genetic information, age,

membership in an employee organization, retaliation, parental

status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job

applicants

Reasonable Accommodation PolicyFederal agencies must provide reasonable accommodation to applicants

with disabilities where appropriate. Applicants requiring reasonable

accommodation for any part of the application process should follow

the instructions in the job opportunity announcement. For any part

of the remaining hiring process, applicants should contact the

hiring agency directly. Determinations on requests for reasonable

accommodation will be made on a case-by-case basis.A reasonable accommodation is any change to a job, the work

environment, or the way things are usually done that enables an

individual with a disability to apply for a job, perform job duties

or receive equal access to job benefits.Under the Rehabilitation Act of 1973, federal agencies must provide

reasonable accommodations when:

An applicant with a disability needs an accommodation to have an

equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform

the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive

equal access to benefits, such as details, training, and

office-sponsored events.

You can request a reasonable accommodation at any time during the

application or hiring process or while on the job. Requests are

considered on a case-by-case basis.Learn more about disability employment and reasonable accommodations

or how to contact an agency.Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to

apply, visit www.usajobs.gov/GetJob/ViewDetails/534825900. Only resumes

submitted according to the instructions on the job announcement listed

at www.usajobs.gov will be considered.