Description If you want to work at a rapidly expanding company in the Manufacturing industry, apply for Robert Half's Help Desk Analyst position, where you will support local and field users. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Livingston, California area and is a long-term contract / temporary to hire opportunity.Your responsibilities in this role
Pinpoint recurring technical issues and present solutions to address the root of the problems
Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups
Offer IT support for operating systems, productivity software, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues Requirements
Must be able to work Normal business hours, Swing Shift, and Graveyard shifts.
Comprehension of basic networking concepts
Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
Prior experience with IT support ticketing systems
Computer Hardware experience highly desired
Solid understanding of Support Tickets
Foundational knowledge in Microsoft Office
Strong familiarity with navigating basic office equipment and protocols
Proven knowledge of Application Support
Desktop Hardware experience
Working knowledge of user administration and bug fixing in a client server environment
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .