For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.Positions in this function is responsible for supervising various departments and overseeing the daily operations of the Clinic areas of responsibility as determined by the Clinic. Supervise and coordinate staff and activities to provide quality and effective patient care. Foster effective and courteous communication with providers, staff, OCMG support team, vendors, and administration on all related matters to clinical operations. The responsibility includes supervision of operationally related oversight of clinic staff (providers, clinical, and ancillary staff).Primary Responsibilities:
Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Oversees the management of the Health Center of assigned departments and functions of Medical Assistants
Oversees the administrative functions for at least four of the following Health Center services or programs: Primary Care (Internal Medicine, Family Practice, Pediatrics), Specialty Care (Medical and Surgical)
Ensures department compliance with Health Center and departmental policies and procedures
Coordinates patient scheduling with providers’ schedules
Monitors appointment availability and makes recommendations for improving access and provider productivity
Develops and implements plans to improve patient satisfaction
Coordinates programs to orient new patients
Participates actively in organizational committees and directs at least one Health Center committee/group which meets on a regular basis
Assists the Administrator with long-range planning projects
Assumes responsibility for all operational functions of the Health Center in the absence of the Administrator as assigned
Provides direction, leadership and guidance to department staff
Provides staff supervision including hiring, training, motivating, evaluating, counseling and termination of employees as necessary
Participates in the development of departmental policies and procedures
Implements new or updated policies and procedures to ensure compliance with changes
Functions as a liaison and maintains open communication for areas of responsibility with patients, providers, administration and other departments
Develops and implements departmental budgets, goals and required reports
Adheres to Universal Precautions at all times
Adheres to safety policies and procedures at all times
Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Performs additional duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High school diploma or GED equivalent
Current Basic Life Support certification
3+ years MA experience; OR equivalent combination of education and experience
Experience must be in an acute care, ambulatory care, or primary health care
Preferred Qualifications:
Certification is preferred through a certifying organization, such as the American Association of Medical Assistants (AAMA)
Certificate from a California State accredited school
Managed Care experience
California Residents Only: The salary range for California residents is $48,300 to $94,500 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.