Summary:Under the guidance of the IT Director, work & collaborate with vendors/service providers to support CCF current/future technology initiatives. Maintain and/or upgrade a secure robust infrastructure for all CCF sites. Monitor & support CCF communications network. Provide technical support to all on-site and remote CCF users on their technology needs. Support documentation of departmental procedures. Essential Duties:
Identifies/diagnoses end-user problems with: desktops, laptops, tablets, Audio/Video, VOIP, Communication, Internet and Email technologies.
Ensures tickets are closed in a timely fashion. Understands business processes so tickets are prioritized correctly. Ensures notifications & status updates are accurate, and procedures are followed.
Provides desk-side support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, compliance tasks, account management, and provide end support to end users.
Thoroughly troubleshoots/escalates cybersecurity or networking issues to the appropriate resource.
Implements & executes virus detection and eradication procedures.
Troubleshoots network devices to ensure connectivity from the PC to the Network.
Travels to CCF properties to provide equipment maintenance/updates, fulfils user requests, and monitors security.
Assists with the documentation and application of existing departmental procedures.
Reviews security and backup logs, and take appropriate action.
Any other duties as required.
Education and/or Experience:
High school diploma
Industry certifications (e.g. A+, ITIL, or Sec+)
2+ years of experience in information technology
Ability to work under pressure and handle multiple problems simultaneously
Effective written and verbal communication skills
Knowledge of hardware technology and concepts
Experience with desk-side and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.
Knowledgeable in Windows 10/11 - ability to resolve Windows 10/11 Operating System Issues and Errors
Proficient in the latest Microsoft Office Applications (Office 365, SharePoint, Teams)
Printer and scanner support
Mobile Device Support Experience
Familiarity with Microsoft Active Directory
Experience with computer asset tracking
Experience with user ID creation
Some experience with support and administration of VoIP phones
Understanding of Anti-Virus/End-Point protection services
Maintain confidentiality and security of company documents and customers
Conduct IT related trainings to new hires, users and technical teams as needed.
Work in compliance with department safety and quality standards
Ability to lift up to 50 lbs. when moving electronic equipment
Great customer service skills
Ability to multi-task
Team player
Wage/Benefits:$25.00-$29.00 per hour DOEBenefits include 100% employer paid medical, dental, vision.