Testing Strategy & Program ManagerThe Test Strategy & Program Manager is responsible for developing and overseeing the implementation of comprehensive testing strategies that ensure the quality and reliability of our software products. This role works closely with cross-functional teams, manage resources effectively, and drive continuous improvement initiatives to enhance testing processes. This role also identifies risks, manages defects, and ensures adherence to quality assurance standards.Key Responsibilities and Duties
Develops a comprehensive testing strategy aligned with business objectives, regulatory requirements, and industry best practices.
Creates detailed test plans outlining objectives, methodologies, resources, timelines, and success criteria for each testing phase.
Collaborates with cross-functional teams including business analysts, project managers, developers, and quality assurance professionals to integrate testing seamlessly into the project lifecycle.
Systematically captures, manages, and resolves defects or issues identified during the software development lifecycle. Ensures that defects are properly documented, tracked, and addressed in a timely manner.
Maintains comprehensive documentation of testing activities, findings, and recommendations. Provides regular reports to stakeholders highlighting key insights and outcomes.
Facilitates the integration of consumer feedback into the testing process to validate assumptions, prioritize features, and drive continuous improvement.
Ensures adherence to quality assurance standards, regulatory requirements, and industry best practices throughout the testing process.
Analyzes test results and data to identify trends, patterns, and insights that inform product enhancements and improvements.
Educational Requirements
University (Degree) Preferred
Work Experience
3+ Years Required; 5+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level7ICAdditional ResponsibilitiesStrategy Development: Develop a comprehensive testing strategy aligned with business objectives, regulatory requirements, and industry best practices.Test Planning: Create detailed test plans outlining objectives, methodologies, resources, timelines, and success criteria for each testing phase.Resource Management: Allocate resources efficiently, including personnel, budget, and testing tools, to ensure optimal testing outcomes while adhering to budgetary constraints.Stakeholder Collaboration: Collaborate with cross-functional teams including business analysts, project managers, developers, and quality assurance professionals to integrate testing seamlessly into the project lifecycle.Risk Assessment: Identify potential risks and challenges associated with testing processes and develop mitigation strategies to address them proactively.Remediation: Understand the process of addressing and resolving identified defects, issues, or vulnerabilities in software systems or applications. Take corrective actions to rectify problems and improve the quality and functionality of the software.Defect Tracking: Systematic capture, management, and resolution of defects or issues identified during the software development lifecycle. Ensuring that defects are properly documented, tracked, and addressed in a timely manner.Quality Assurance Standards: Ensure adherence to quality assurance standards, regulatory requirements, and industry best practices throughout the testing process.Testing Execution: Oversee the execution of test cases, including functional testing, performance testing, usability testing, and compatibility testing, among others.Data Analysis: Analyze test results and data to identify trends, patterns, and insights that inform product enhancements and improvements.Feedback Integration: Facilitate the integration of consumer feedback into the testing process to validate assumptions, prioritize features, and drive continuous improvement.Documentation and Reporting: Maintain comprehensive documentation of testing activities, findings, and recommendations, and provide regular reports to stakeholders highlighting key insights and outcomes.Change Management: Manage the impact of changes on testing processes, ensuring that updates to systems, processes, or requirements are thoroughly tested and validated before implementation.Continuous Improvement: Drive continuous improvement initiatives within the testing team and across the organization by implementing new tools, processes, and methodologies to enhance testing effectiveness and efficiency.Preferred Qualifications
5+ years of program and/or project management experience
Previous loan experience in the Banking/Financial Services industry.
Previous FIS (IBS, CLS, CLO) experience
Prior testing & defect tracking experience.
Knowledge of testing automation tools
Hybrid work is a minimum of four days a week, one flexible day for remote work.Posting End Date: 1/2/25Job Seeker NoticeEverBank, N.A. ("EverBank") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.EverBank's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.VEVRAA Federal ContractorMember FDICNotice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)Pay Range $91,400 - $123,600EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.