Vacancy caducado!
- Answer questions via phone, e-mail, or ServiceNow (CRM) platform; while staying in accordance with established department response times. Preform follow-up’s as necessary
- Document phone calls using ServiceNow (CRM)
- Resolve or report on issues teammates may encounter with products, vendors, and/or the processing of purchase orders
- Resolve or report on issues teammates may experience using the online order system (Oracle iProcurement)
- Communicate with internal departments and/or vendors to resolve teammate account issues
- Support and educate decentralized teammates on current processes and procedures as well as on-going changes
- Analyze support-tracking data to identify trends, patterns, and issues related to general ordering or Oracle iProcurement; suggest solutions; notify management; implement corrective actions as approved
- Maintain and/or contribute to department information on DaVita’s intranet
- Centralized Ordering
- Assistance with Oracle user testing; work with management to implement and roll out enhancements to the field organization and business offices
- Assist with a variety of purchasing team projects and tasks as assigned
- Assist with supplier or product transitions as needed
- Other duties and responsibilities as assigned include, but not limited to:
- Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
- Associated Degree or Technical Institution equivalent (required)
- Minimum of (2) years’ related experience in Customer Service (required)
- Supply/Sourcing/Purchasing experience in healthcare or multi-site company (strongly preferred)
- Intermediate computer skills and proficiency in MS Word, Excel, and Outlook (required)
- Intermediate proficiency with an online ordering system (required)
- Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
- Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
- Demonstrated ability to work well with cross-functional groups
- Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company
- Approachable and open
- Demonstrated professionalism and courtesy in responding to phone calls and emails
- Demonstrated proficiency in consultative skills when addressing inquiries from teammates or vendors
- Strong understanding of related business products
- Demonstrated commitment to customer service; proactively communicate and respond promptly to teammate needs
- Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals
- Demonstrated time management skills and ability to work independently, adjust priorities appropriately, and handle multiple priorities concurrently; self-starter with high degree of initiative, urgency, and follow through
- Demonstrated strengths in organizational, attention-to-detail, follow-through, analytical, reasoning, critical thinking, and problem-solving skills
- Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position; primary language of position is English.
- Adequate vision to perform essential duties and responsibilities required of the position.
- Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:
- Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching, lifting; moderate range of body motions
- Ability to hear and interact by phone clearly and efficiently
- Ability to use computer and all peripherals for extended periods of time
Vacancy caducado!