Position Summary We are looking for an Infrastructure Analyst and End User Technician to support and continue transforming ASP’s IT service and infrastructure. Areas of responsibility include providing service and support of ASP’s back office and enterprise infrastructure, partnering with Fortive IT Shared Services regarding incident, request & change management and providing infrastructure support to other internal ASP teams . The ideal candidate has a bias for action, is customer obsessed, and has a proven track record of IT customer service. This role requires advanced interpersonal skills, technical aptitude, and a being a Team Player. A successful analyst will possess experience in customer service, desktop support, basic server and network administration, and delivering in a fast-paced transformation environment. Duties and Responsibilities
Provide technical support and initiative within IT Infrastructure Transformation Projects such as network upgrades and refreshes, annual end-user compute replacements, & Technical Debt reduction.
Infrastructure cost analysis and implementing cost savings actions within per-seat software and SaaS applications, internet circuits, & cloud resources such as AWS Workspaces, storage & backups.
Tagging and attribute management of AWS resources and Configuration Items within the ServiceNow CMDB.
Liaison between application teams and Fortive IT Shared Services related to Incidents, Requests & Change management.
L1 “White Glove” IT support.
Provide project support to IT Application teams and other IT related Statements of Work (SOW) as appropriate. Assist as needed with application upgrades on servers and clients.
On-site Infrastructure support in Irvine during major Irvine events such as Kaizens, workshops, and conferences.
Monitor and assign incidents and service request tickets from end users, ensuring timely resolution and customer satisfaction.
Open, track, facilitate, manage, and resolve incident and support requests with other internal IT teams (Infrastructure, Networking, etc) and external vendors as needed.
Establish and maintain knowledge base articles to continuously improve our support processes and capabilities.
Partner with Cyber Security team and improve overall coverage of security tools and monthly patches.
Identify trends in incidents or requests that present continuous improvement opportunities and increase overall user experience and customer delight.
Supports ASP’s mission of protecting patients in their most critical moments by ensuring our business users are setup for success in our R&D, CRM, QMS, and PLM systems – which our users depend on every day to support this mission.
Qualifications
Associates degree in computer related technologies (Information Systems, Networking, Cybersecurity, etc.).
3+ years of Information Technology experience to include in-person and remote customer support.
Experience with computer hardware (Windows, Mac).
Solid foundation of basic information technologies such as networking (TCP/IP, DNS), Active Directory, AWS/Azure, Wireless, & Windows Operating Systems & application installation & troubleshooting.
Proficiency in MS Office tools (Word, Excel, Sharepoint).
Ability to prioritize and manage multiple tasks simultaneously.
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions./p>We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.Fortive: For you, for us, for growth.This position is also eligible for bonus as part of the total compensation package.The salary range for this position (inclusive of sales incentives/commission) is $41,500.00 - $77,100.00