Business Process Analyst - Bilingual (English/ Korean)

Consult subdivision leaders to implement business action plans: resource planning, program planning, and budgeting of operational support for business demands.Collaborate with IT Managers/Service Owners to prepare business-case justifications and cost-benefit analyses for new service management initiatives and purchases.Report and publish KPIs, Service Level Agreements (SLAs), and Objectives and Key Results (OKRs) at regular intervals.Prepare and review internal/external statements of work (SOWs) for the procurement of goods and services.Manage and facilitate high profile projects to ensure a timely and smooth completion.Prepare executive summaries and weekly performance reports to support decision-making for Executive Management.Develop and maintain organizational documentation such as White Paper, process flows, SOPs, memos, financial reporting, etc.Provide insights and recommendations on portfolio adjustments/enhancements based on changing business needs, emerging technologies, and industry trends to identify of expansion or efficiency opportunities.Handle complex issues requiring in-depth evaluation of multiple factors.Salary - $70,000 - $95,000 (DOE)/yr.