Banking Ops Specialist IIThe Banking Operations Specialist II job handles the routine day-to-day operations of consumer and commercial banking. This job performs administrative/transactional banking tasks such as assisting with service transactions, supporting multi-channel inbound referrals, verifying daily proofs and processing payments that sometimes require interpretation or deviation from standard procedures. Working under moderate supervision, this job supports other banking professionals to ensure that critical tasks are completed on time, and may also be tasked with implementing new ways to streamline processes or improve efficiency within their department.Key Responsibilities and Duties
Answers service and referral calls and responds to customer questions and assists with service transactions.
Verifies that daily proofs and reconciliations are compliant with corporate accounting and control policies.
Validates accuracy of payments, tickets and online entries.
Provides solutions to customer, branch or bank inquiries and escalates issues as necessary.
Considers multiple resources and records when investigating customer inquiries.
Handles more complex transactions and balances general ledger accounts.
Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.
Educational Requirements
High School Preferred
Work Experience
No Experience Required
Physical Requirements
Physical Requirements: Sedentary Work
Career Level2ICAdditional InformationThis Banking Operations Specialist II position is on EverBank's Wire Operations team.Preferred Qualifications
1+ year of banking experience
Knowledge of wire processing
Posting end date 11/12/2024Pay Range $20 - $26