ABOUT THE COMPANY!
JDI Distribution® is an industry-leading manufacturer, distributor, exporter, and wholesaler of premium food brands and consumer products. Supported by award-winning customer service. We operate in GMP/GMPc and FDA-compliant facilities and serve a wide range of eCommerce and wholesale partners globally. Since 2016, we have launched new brands, introduced innovative food products, and connected with thousands of retailers and distributors worldwide.
WHO WE ARE SEARCHING FOR:
We are looking for a Sales Support and Customer Service Representative to run the office, by monitoring and responding to customer-related inquiries and general problems. In addition, for this role, you should be well-versed in writing, speaking, communicating, and problem solving. You should also be polite, friendly, and patient with both your team and our guests. This position will report to the Senior Sales and Customer Service Manager, and will work with other departments to complete the coordination of delivery, product, and special deal(s) solutions for customers.
This position is On-Site ONLY- No Remote or Hybrid Work Available
Please do not apply if you cannot commit to reliably commuting to our office location in Redlands, CA.
WHAT YOU WILL DO:
- Assist customers with seeking solutions to specific and individualized situations.
- Prioritize customer needs.
- Assist with trouble shooting issues.
- Learns, understands, and uses our Inventory Management Tool(s)
- Proven ability to handle or diffuse escalated complaints and/or cases of unsatisfied customers.
- Proven ability to articulate the distinct aspects of services and products
- Knowledge of how to develop client-focused, achievable, and differentiated solutions.
- Motivate staff to improve customer service with clients.
- Monitor sales inbox and help manage overflow from Sales Representatives.
- Cultivate lasting relationships with the Sales Team to grow customer loyalty.
- Provide support to the Inside Sales team by managing accounts, inputting data, and tracking opportunities using CRM tools (Zoho CRM and Salesforce).
- Meet with the Senior Sales and Customer Service Supervisor to assess the company's performance.
WHO WE ARE LOOKING FOR:
- High School Diploma- Required
- Bachelor’s degree in Sales, Communications, or related field preferred
- 1–2 years of customer service or inside sales support experience.
- Excellent listening, negotiation, and presentation skills
- Excellent written and verbal communications skills
- Great interpersonal and customer service skills.
- Ability to answer high volumes of calls and emails, on a daily basis.
- High patience tolerance
- Outstanding written and verbal communications skills.
- In-depth knowledge of marketing techniques and best practices.
- Capacity to manage various projects and work to tight deadlines.
- Excellent organizational and multitasking skills.
- Ability to multi-task in a fast-paced environment.
- Strong analytic and problem-solving skills.
Job Type: Full-time (Mon.- Fri.)
Work Location: In person MUST BE ABLE TO COMMUTE to REDLANDS, CA
Pay: $18.50 - $23.00 per hour
Expected hours: 40 per week
BENEFITS:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Sick Time Off
- Vision insurance
- Paid Holiday
TO APPLY: Please email your resume (PDF format), cover letter (optional)
If you are motivated, productive, highly efficient, and want to step in the role of Customer Service Representative, then apply today - we are hiring immediately! Qualified candidates should submit a resume your resume ASAP as the position will fill quickly!