Job description
Call Center Specialist
· $18/hr on temp basis (not eligible for commissions during this period)
· Upon converting, the pay structure will be modified to include commission eligibility and base will drop to $16/hr
· Commission Structure upon being converted:
$100 per sale
$750 for top 10%
$1,000, $500, $250 for 1st 2nd 3rd installation
$175 for top 20%
Weekly raffles- gift cards
· Average Target Earnings: $65k, our top performer in our Temecula Call Center makes $100k
· Entry Level position, tons of room for growth
· Schedule:
Mon- Sat (5 days within this timeframe)
Call Center operates 6am-7pm (8 hours within this timeframe)
Position Summary:
-Call Center Representatives will use their knowledge of company products, services, and policies to assist callers with inquiries, qualifications, and appointment setting.
-This role is to speak with customers and listen to them to gain a better understanding of their energy needs to get them set for an appointment with a Solar Sales Professional.
Job Duties/ Responsibilities
-Appointment setting and confirmations
-Updating and altering CRM files and profiles
-Follow communication “scripts” when speaking with customers
-Keep records of all conversations in call center database
-Cold and warm calling to potential clients
-Engaging in active listening with customers, confirming or clarifying information
-Discussing and qualifying homeowners based on their energy needs
-Gather utility usage information from homeowners
-Understanding and striving to meet or exceed call center goals
-Scrub through generated leads for potential appointments/clients
Qualification Requirements
-High organizational skills and ability to manage a number of projects at the same time
-Hands on experience with MS Office and Google Docs
-Excellent organizational and multitasking skills
-A team player with a high level of dedication
-Ability to prioritize your own workload
-Strong communication skills
-Must be detail oriented
-Solar experience is a plus, preferred but not required
-Call center experience
Job Type: Full-time
Salary: $18.00 per hour
Benefits:
Dental Insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekends only
Work Location: In person
Qualified Candidates
Please send resumes to [email protected]