Carbon Star Sneakers is an innovative and trend-forward sneaker brand aiming to make waves in the footwear industry. As a retail sales associate, you will play a critical role in ensuring customer satisfaction, meeting sales goals, and enhancing the overall shopping experience.
Key Responsibilities:
1. Customer Engagement:
Welcome and interact with customers to ensure a positive shopping experience.
Educate customers about Carbon Star’s products, features, and brand story.
Provide personalized recommendations based on customer needs and preferences.
2. Sales and Product Knowledge:
Achieve and exceed individual and store sales goals.
Maintain a deep understanding of Carbon Star’s products and upcoming releases.
Compare competitive products from other brands (e.g., Nike, Adidas) to highlight Carbon Star’s unique offerings.
3. Merchandising and Store Presentation:
Ensure the store’s visual presentation aligns with brand guidelines.
Replenish stock, organize inventory, and maintain a clean and appealing store environment.
4. Team Collaboration:
Work collaboratively with team members to meet overall store goals.
Support team efforts during peak hours and special events.
5. Customer Service and Problem Solving:
Address customer concerns and handle returns or exchanges professionally.
Resolve issues efficiently while maintaining brand loyalty.
Job Requirements:
1. Educational Background:
High school diploma or equivalent required.
Higher education or certifications in fashion, retail, or business are a plus.
2. Experience:
1-2 years of retail experience, preferably in footwear, apparel, or related industries (Nike typically requires a similar experience level).
Previous experience working with premium or boutique brands is an advantage.
3. Skills:
Strong communication and interpersonal skills.
Ability to deliver exceptional customer service and build relationships.
Sales-driven with an understanding of key performance metrics.
Familiarity with retail POS systems and basic inventory management.
Knowledge of sneaker culture and current fashion trends is preferred.
Bilingual a plus
4. Physical Requirements:
Ability to stand and move around the store for extended periods.
Capability to lift boxes or merchandise weighing up to 25 lbs.
5. Availability:
Flexible to work evenings, weekends, and holidays.
Willingness to participate in promotional events and new product launches.
Key Differentiators from Industry Standards
1. Focus on Brand Storytelling:
Unlike larger brands, Carbon Star emphasizes personalized connections to the brand story and sustainability mission.
2. Growth Opportunities:
Carbon Star offers accelerated career development opportunities within a growing company structure.
3. Community Engagement:
Sales associates may participate in community events and partnerships to promote Carbon Star locally and globally.
Compensation & Benefits:
Competitive hourly wage with performance-based bonuses.
Discounts on Carbon Star products.
Opportunities for growth and promotion.
Join Carbon Star and help us redefine the sneaker experience. Your passion for sneakers and exceptional customer service can make an impact!