Customer Service Representative (Wholesale Industry)
Location: 6251 Box Springs Blvd, Riverside, CA 92507
Are you an enthusiastic communicator with a knack for problem-solving? Do you thrive in a fast-paced environment where attention to detail is key? If so, we have an exciting opportunity for you to join our team as a Customer Service Representative in the wholesale industry.
Responsibilities:
-Provide exceptional customer service to retail accounts via phone and email.
-Utilize fast typing skills for efficient order and data entry.
-Multitask effectively by handling phone calls while creating invoices.
-Utilize Quickbooks and Excel for invoicing and data management tasks.
-Communicate with UPS for claims resolution and handle client inquiries.
-Respond promptly to customer emails with professionalism and accuracy.
-No cold calling involved; focus on assisting existing clients and resolving issues.
-Ensure accurate spelling, grammar, and attention to detail in all communications.
-Collaborate with team members to update customer order lead times.
-Utilize Windows/PC-based systems for day-to-day operations.
Qualifications:
-Excellent verbal and written communication skills in English.
-Fluency in Spanish is a significant advantage but not required.
-Strong problem-solving abilities with a positive attitude.
-Organized with exceptional follow-up skills.
-Genuine desire to assist customers and ensure their satisfaction.
-Proficiency in Microsoft Office applications, particularly Quickbooks and Excel.
-Ability to work with a calendar and manage multiple tasks efficiently.
-Join us and become an integral part of our team dedicated to delivering exceptional service to our valued customers. Apply today to embark on a rewarding career in customer service within the wholesale industry!