Job Description - Bilingual (English/Spanish) is a MUST.
At Merchants Building Maintenance you are more than just a administrative assistant, you are the key to our success. You’ll work in an exciting and diverse environment and meet interesting people. We offer serious job opportunities to those who are looking to build a career in a stable and growing environment.
Merchants Building Maintenance is a family owned and operated company with more than 5,000 employees. Merchants is one of the largest janitorial service companies in the west. MBM offers competitive wages with annual reviews. We offer a comprehensive and affordable health plan including medical, dental, vision, life and disability insurance for you and your family. Also, there's a healthy 401(k) match.
Position Summary
The Administrative Person supports the customer and management team by providing helpful information, answering and distributing important emails, managing work order requests, and acting as a liaison between MBM management and Major Chain Customer Accounts. Will also provide backup support to all administrative duties.
Principle Accountabilities:
Answers inbound requests via phone, and emails from customers, staff and others.
Provides excellent customer service and maintains a positive company image.
Manages major chain accounts administrative tasks within Operations and workforce management software.
Coordinates scheduling of inbound work requests and completion of work with Operations Managers and Area Managers.
Collects information of work requests to keep logs up to date, workforce software, and completes billing in a timely manner.
Reviews and maintains updated AR Aging reports for chain accounts.
Maintains updated logs of all contracted work for accounts.
Performs administrative tasks in support of Office Manager.
Position Requirements:
Our ideal candidate will be familiar with working in an office environment and possess the following skills: At least 5 years’ experience in an Administrative Assistant role.
Bilingual (English/Spanish) is a MUST.
Demonstrates ability to meet deadlines, handle multiple priorities, and perform job responsibilities accurately with minimal supervision.
Demonstrates a strong sense of responsibility, ownership, and pride in delivering quality results and understanding of business.
Self-directed, proactive, and eager to learn.
Desires a long-term partnership.
MUST demonstrate proficiency with the use of basic computer programs such as Microsoft Office software with minimal training, emphasis on Excel and Word.
Exceptional verbal and written communication skills.