Job Description
As a customer Service Representative, you will become one of the faces of our company!
Microflex Film is a manufacturer of flexible and rigid packaging. Every employee is tasked with the responsibility to maintain a food safety culture as we do provide direct packaging. Knowledge of the printing process is not a prerequisite; you will receive on the job training! This is very much a team environment; customer service is at the center as the direct contact between production and our clients.
As your main responsibility will be directly communicating with clients via email, text and phone, it is essential that someone in this position have the following skills and abilities:
Required Skills and Abilities
Willingness to Learn
Excellent communication skills; with clients and fellow employees alike.
Time management skills
Ability to adapt to changing environments and situations (as is the nature of manufacturing!)
Team Player
Preferred Skills and Abilities
Familiarity with Microsoft Office: Excel and word primarily
Familiarity with Mac and IOS
As a Graphic Artist, you must have an eye for detail, which is essential for any production artist, as well as an eye for aesthetics. You will be preparing customer art for digital and flexographic print. Daily use of Adobe Creative Suite in order to create and edit such graphics as well as assist our Digital Production team in color correcting files. Review and proof graphic materials before the projects are released to production. Follow a product workflow and timeline to ensure projects progress in a timely manner. Although the nature of the job is not to design, such opportunities may come occasionally. You will be required to set up files and print digital orders. On-the-job trainmen will be provided for use and operation of printer.
This is a Full-Time position beginning Monday-Friday from 8:00 a.m. to 4:30 p.m. with Overtime opportunities based on company needs.
Qualifications
This is NOT a creative graphic design position
Experience with Adobe Illustrator, Photoshop, and Acrobat software
Ability to work on a Mac OS
Detail-oriented, organized with a strong ability to follow tasks through to completion
Excellent time management skills with the ability to troubleshoot and solve complex problems
Able to work on multiple tasks/assignments simultaniously
Excellent communication skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Solid work ethic with a positive attitude and a team player
Bilingual in English and Spanish prefered but not required
Responsibilities
Pre-Press Graphic Artists are responsible for applying all files to established templates to ensure correct layout and correct die-cut measurements
Pre-flighting design files, prepare color match targets
Prioritizing time-sensitive orders, reviewing and resolving problem orders in a timely manner, exceeding customer expectations through accuracy, efficiency, courtesy, and knowledge
Converting and preparing files received in various digital formats to different outputs for print production Layout projects efficiently and effectively
Creating layouts and proofs for production or the client when needed to better illustrate how files will print and for the client to proof for errors and potential print problems
Offer graphic design ideas, solutions and alternatives based on customer input
Color correct and make similar recommendations or adjustments to print files per project requirements
Education/Experience
Any level of education and experience
Benefits
The final base salary compensation will be determined by factors such as skills, experience, and/or education No Health Insurance provided