Great opportunity to grow in the hotel industry with a major chain near the Ontario Airport
Job Description: Bilingual Front Desk Supervisor
Position: Front Desk Supervisor
Pay: $17.50
Shift: 4Day work week 2days (6am - 2pm) and 2days(2pm - 10pm)
Reports to: [Hotel Manager/Assistant Manager]
Summary:
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and maintaining a high level of service. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of hotel operations.
Responsibilities:
Supervise Front Desk Agents:
Train and mentor new Front Desk Agents.
Schedule and assign shifts to Front Desk Agents.
Monitor employee performance and provide feedback and coaching.
Address employee concerns and resolve any issues promptly.
Guest Service:
Ensure prompt and courteous service to all guests.
Handle guest inquiries, requests, and complaints effectively and efficiently.
Resolve guest issues promptly and professionally, escalating to management when necessary.
Actively seek opportunities to exceed guest expectations.
Operations Management:
Oversee daily front desk operations, including check-in, check-out, and guest registration.
Monitor and manage reservations, ensuring accuracy and availability.
Assist with room assignments and ensure guest satisfaction with room accommodations.
Handle cash transactions accurately and efficiently, ensuring compliance with hotel policies and procedures.
Team Leadership:
Motivate and inspire the front desk team to provide exceptional service.
Foster a positive and collaborative work environment.
Communicate effectively with all hotel departments.
Administrative Duties:
Prepare daily reports and maintain accurate records.
Assist with inventory control and other administrative tasks as needed.
Ensure compliance with all hotel policies and procedures.
Security and Safety:
Maintain a safe and secure environment for guests and employees.
Be knowledgeable about emergency procedures and be prepared to assist during incidents.
Adhere to all safety and security protocols.
Physical Requirements:
Ability to stand for extended periods of time.
Ability to lift and carry items up to 25 lbs as needed.
Skills and Qualifications:
Experience: Minimum 1 year of experience as a Front Desk Agent or in a similar role.
Proven supervisory experience preferred.
Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to work independently and as part of a team.
Strong problem-solving and decision-making skills.
Excellent organizational and time-management skills.
Knowledge of basic computer skills and software applications.