CSR(Temp)
Shift 6am-2:30pm Sun-Thur
Pay Rate- DOE
Job Duties:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers
Qualification:
Maintaining excellent attendance
Possess strong communication and negotiation skills and be able to work under pressure
Computer proficient (Outlook, Word, Excel, TMW)
Excellent multi-tasking, time management, and organizational skills
Self-motivated
EXPERIENCE PREFFERED
Please Email Resume to [email protected]