Why Work Here?
“Fast-paced, energetic environment for you to flourish. Great benefits and ample room for growth!”
Position: Document Specialist
Reports To: Customer Success Manager
Location: Chino Hills, CA / In office position
Position Summary (Purpose and Function):
Responsible for checking the accuracy and rules for each assignment to make sure orders are in a format that is accepted by the specified jurisdiction and processed according to service level agreements. Responsible for answering customer queries in a time-efficient manner and provide detailed information related to pricing, delivery, services, and product offerings.
Primary Duties and Responsibilities:
Prepare and verify accuracy and completeness of legal documents
Carefully monitor and effectively manage orders from receipt to completion
Obtain and maintain timely status updates for all open orders
Manage incoming and outgoing phone/email communication with customers and vendors
Accurately bill and close all order types
Prepare or obtain deliverables for customers
Return deliverables to customers in a timely manner
Support and cultivate the company's culture, vision, mission, and values
Advise and instruct vendors on best practices for completing orders
Experience:
At least 3 years of experience in Legal, technology or professional services industry experience preferred.
About Legal Support Services:
For more than 30 years, the Company has helped to define and transform the legal support services industry with its vision and commitment to customers, the courts, and a party’s right to due process under the law. This is a company with deep industry and technology expertise and experience and a best-in-class legal services cloud management platform, for delivering legal support services including electronic filing of court documents (“eFiling”), physical court filings, and service of process. Trusted by thousands of law firms, government agencies, and companies today, the Company is poised for accelerated growth in California. With a heightened focus on selling and delivering legal support services in a transforming legal industry.