Job description
Position: Front-End Customer Service Representative
Employment Status: Non-Exempt, Part-Time
Supervisor: Accounting/HR Manager
Location: 1309 11th St. Ste 104, Arcata, CA
Wage: $18/hr. DOE
Hours: Mon-Fri 11am-4pm
Summary of Position
The Front-End Customer Service Representative is responsible for providing excellent customer service both on the phone and in person. Responsibilities include: welcoming customers, handling computer sales, receiving purchase orders into our database, creating tickets/estimates/invoices, processing payments accurately, ensuring a tidy workspace, and light cleaning. Direct supervision will be provided by the Accounting/HR Manager, with potential opportunities to assist in other areas based on capability and availability.
Essential Duties and Responsibilities
Ability to provide high-quality customer service to customers via phone and in person.
Provide customer service for incoming and outgoing repairs on computer systems. This includes collaborating with the Owner, Manager and Technicians and following guidelines for proper documentation.
Ability to describe and sell laptops and desktop computers to a variety of customers.
Uphold the quality standards set by Renaissance Computing.
Exercise care in the use and handling of all Renaissance Computing parts and supplies.
Accurately receive all parts and Purchase Orders into database.
Process customer payments accurately in our database system.
Work closely with Accounting/HR Manager regarding payments, account issues, refunds, deposits, etc.
Follow a cleaning guide to keep front of shop, kitchen, receiving room and restroom clean.
Ensure utmost care and confidentiality with customer data.
Update the Owner, Manager, and Techs, as necessary, regarding job status, parts status, expected delays, and other issues that would affect system assembly and repairs.
Maintain appropriate updates and notes in Renaissance Computing’s database. Requires coordination and clear communication.
Maintain confidentiality regarding proprietary or confidential information, including coworkers, customers, and individuals outside the company, except as necessary to carry out assigned duties.
Maintain high level of attention to workspace cleanliness.
Qualifications
Demonstrated ability to communicate effectively both verbally and in writing.
Minimum one-year experience in customer service or equivalent role.
Proficiency in Microsoft Office Suite.
Familiarity with database navigation and accurate payment processing.
Knowledge of computer hardware and software is helpful.
Skills and Aptitudes
The ability to communicate effectively with people both verbally, in person and with the written word.
Capability to work collaboratively in teams or independently.
The ability to make effective use of time. Specifically, the aptitude to comprehend the amount of time required to complete tasks such that it meets the accepted level of quality.
Self-motivation and a proven ability for problem solving. Specifically, the ability to analyze problems and develop effective ways of solving them.
Physical Activities and Requirements of the Position
While performing the essential duties of this job, the employee is required to stand, sit, walk, bend at the waist, move objects from one location to another and safely lift objects which may weigh up to 50 pounds; use their hands to handle or feel objects, tools or controls. Most tasks require use of computer.
Working Conditions
Working conditions are as found in typical computer repair shop environments.
Job Type: Part-time
Pay: From $18.00 per hour
Expected hours: 25 per week
Shift: Day shift, 11am-4pm
Weekly day range: Monday to Friday
Work setting: In-person, Office