Application Instructions:
Applicants must submit an RCEA Employment Application and Supplemental question responses to RCEA, 633 3rd Street, Eureka CA 95501, or to [email protected]. Attn: Account Services Coordinator #302. Incomplete application packages are subject to immediate disqualification.
Applications are available at https://redwoodenergy.org/employment/
Reporting to the Account Services Manager, the Account Services Coordinator’s responsibilities include providing account support by updating account information, assisting with office and customer mailing tasks, and creating non-complex spreadsheets and documents. This is an excellent opportunity to get started on a career in energy. This position is fit for someone seeking a rewarding part-time opportunity in the energy sector, offering valuable experience and growth potential within a dynamic and supportive team.
Activities will include:
Reviewing and understanding billing data with customers
Assist with collection practices
Perform data entry and/or review of utility billing rate analysis using Excel spreadsheets
Review and summarize utility rate tariff documents
Assisting with development of customer-facing materials for content and presentation
Reviewing mailing lists for accuracy and assisting with state-mandated customer mailers, monthly mail processing, and processing return mail for late payment notices and other necessary tracking
General staff support and customer service regarding account services utilizing Customer Relations Management (CRM) tools
File management and processing of maintenance requests from field operations
Creation of informational and procedural documents for staff use
Office phone coverage and general office support services
Flexible support for ongoing and new emerging projects
Maintaining clear and timely communication regarding task/project status and outcomes with team and supervisors
(Duties may vary and are subject to change, please review the Job Description for additional information)