Mid City Motor World is looking for a Service Customer Experience Representative. This is a rare opportunity to join our service team. We are looking for candidates serious about a career in the automobile business who consistently strives to reach their full potential while inspiring and encouraging others around them to excel as well.
Mid City Motor World is a Honda and Toyota dealership in Eureka, California. We have been in business continuously with the same family ownership since 1971. We are located on the beautiful Humboldt Bay in Northern California between the coastal cities of Eureka and Arcata.
Service Customer Experience Advisors at Mid City Motor World advise our customers on the proper maintenance and repair needs of their vehicles. Honda and Toyota vehicles are sophisticated machines full of cutting-edge technology making them fun and exciting to own. The Service Customer Experience Advisor is key to our clients' long-term enjoyment of their vehicles. Prior working knowledge of automobile technology is helpful, but learnable if you're not currently an expert. This is a Monday through Friday job; however, occasionally it may be necessary to put in some weekend time to catch up on paperwork as this is an active, busy career.
Pay is base salary plus commission. Currently the average monthly compensation, from Oct 2024 - Jan 2025, for the position is $5,499 to $8,090.
Mon-Fri 7:30-5:30. NO WEEKENDS.
Ask for Colton. Apply in person. Applications can be picked up at the front desk.
Mid City Motor World offers a comprehensive benefit program:
- Health, dental, and vision insurance plans
- Paid time off
- 9 Paid holidays
- Life insurance
- 401(k) plan with company contribution
- Available AFLAC
- Employee Pricing on New Vehicles
- Discounts on parts and service
SUMMARY
Sells and schedules needed service work in the service department.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Handles telephone inquiries regarding appointments and work in process.
Controls service drive traffic flow and parking.
Maintains a clean and safe service drive area free of dirt, water, leaves, ice, etc.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Greets all customers entering the service area with a friendly, upbeat attitude.
Determines if customers coming into the service drive have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage.
Writes up customer's vehicle problems accurately and clearly on repair order.
Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time." Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Explains completed work and all charges to customers.
Maintains high customer satisfaction standards.
Implements a quality control process to eliminate comebacks.
Minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality.
Keeps work area clean.
Maintains a professional appearance.
Must be 18 years of age, have a valid CA license, and clean driving record.
All qualified candidates must be reliable, pass a pre-employment physical, background check and drug test.
Automotive, Auto