Position: Service Advisor, Hours Mon-Friday 7:30 to 5:00
Company: Eureka Brake & Automotive, a local and family-owned business in Eureka, Ca
Are you passionate about automobiles and customer service? Do you thrive in a dynamic, family-oriented work environment? If so, we have the perfect opportunity for you! Eureka Brake & Automotive is currently seeking a dedicated and knowledgeable Service Advisor to join our team.
Position Overview:
As a Service Advisor, you will be the primary point of contact for our valued customers, providing exceptional service and ensuring their automotive needs are met with the highest level of satisfaction. This role is crucial in maintaining positive customer relationships and facilitating smooth communication between customers and our skilled technicians.
Responsibilities:
-Greet customers and conduct initial vehicle assessments
-Consult with customers to understand their automotive concerns and service requirements
-Provide accurate and detailed estimates for repairs and maintenance
-Coordinate service appointments and maintain an organized schedule
-Communicate effectively with the service team to ensure timely completion of work
-Keep customers informed of the status of their vehicles and any changes to the initial estimate
-Address customer inquiries and concerns in a professional and courteous manner
-Upsell additional services and maintenance as needed
-Maintain accurate records of customer interactions and service transactions
Qualifications:
-Previous experience as a Service Advisor in the automotive industry is preferred
-Strong communication and interpersonal skills
-Knowledge of automotive systems and repairs
-Excellent customer service and problem-solving abilities
-Ability to work in a fast-paced environment
-Familiarity with service management software is a plus
What We Offer:
-Competitive salary based on experience
-Health, Dental & Vision Insurance
-Paid vacation
-Employer sponsored retirement program
-Opportunities for professional development and training
-Friendly and supportive work environment
If you are passionate about cars, dedicated to delivering exceptional customer service, and eager to join a family-owned business with a strong reputation in the community, we want to hear from you!
How to Apply:
-By Email: Please submit your resume and a cover letter detailing your relevant experience by email. Include "Service Advisor Application" in the subject line.
-In person: at Eureka Brake & Automotive, 2002 2nd Street, Eureka CA
-Online: www.EurekaBrake.com
We look forward to reviewing your application and potentially welcoming you to the Eureka Brake team! “The Professional Crew at 2nd & U”