Canteen Position Title: Client Services Manager (Coffee & Pantry Services) Reports To: District Operations ManagerSalary: $80,000 - $90,000 / yearOther Forms of Compensation: Yearly bonus opportunity and Company Car Growth. Opportunity. Excellence.Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen.Job Summary:The Client Services Manager will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction. Key Responsibilities:
Provides continued high standard of service and communication to maintain client base
Surveys existing accounts for new opportunities
Manipulates data as needed for internal business reviews/meetings
Performs an ongoing analysis of the portfolio of business led by analyzing the vendor, client and sector financial performance
Leads internal resources to problem tackle for issues that have happened in the field
Serves as liaison between client and sector to ensure all relevant information is communicated
Performs other duties as assigned
Qualifications:
Bachelor’s degree or validated experience, preferably 3-5 years
Demonstrated ability to prepare, analyze and present complex business reviews to Clients
Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
Demonstrated ability to use analytical and intuitive judgment and sound decision making
Strong problem-solving skills
Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel
Apply to Canteen today!Canteen is a member of Compass Group USAClick here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis.Canteen maintains a drug-free workplace.Associates at Canteen are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyCanteen.pdf) for paid time off benefits information.Req ID: 1409338 Canteen Leticia Pinon