Client Concierge

Description We are offering a contract to hire employment opportunity for an Administrative Assistant in the Social Care/Services industry. The role is based in Glendale, California and requires the candidate to be on-site. The Administrative Assistant will be responsible for delivering exceptional customer service, engaging new clients, and providing comprehensive services to all clients. For immediate consideration email your resume and call 626-463-2031. Responsibilities: Deliver exceptional customer service assistance Engage new clients during the intake process and provide them with access to additional resources Establish supportive relationships with clients, staff, and outside entities to garner resources necessary for comprehensive client services Review agency consent forms with caregivers and clients to foster informed decision making Provide referrals for families unable to overcome barriers to consistent treatment attendance to outside resources as needed Work with clients, families, and appropriate community agencies to coordinate and facilitate services for clients Maintain knowledge of agency activities and services and effectively communicate this information to clients Stay current on community resources and maintain communication with relevant agencies for the purpose of referrals and to offer assistance and education to clients and their families Actively engage and educate the public at community events Work closely with the client's clinical team and client services specialists to assure that the clients’ needs/case planning are identified and met Complete necessary documentation promptly to support allowable billing of outreach activities Provide support, advocacy, role modeling, parenting skills, and referrals Establish and maintain professional and positive relationships with staff, clients, and community providers.Skills required include Answering Inbound Calls, Customer Service, Data Entry, Email Correspondence, Inbound Outbound Calls, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, and the ability to Schedule Appointments.Requirements Minimum of 3 years experience in an administrative assistant role, preferably within the Social Care/Services industry Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook Demonstrated experience in data entry with high level of accuracy Proven ability to manage and schedule appointments effectively Skilled in email correspondence, maintaining professionalism and accuracy Experienced in handling both inbound and outbound calls Strong customer service skills, with a focus on serving client needs and maintaining relationships Ability to work in a fast-paced environment and manage multiple tasks simultaneously Excellent communication skills, both verbal and written Strong organizational skills and attention to detail Ability to work collaboratively within a team and independently when required. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .