Load Planner - Bilingual (English & Spanish)

Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.Compliance: Ensure all shipment documentation follows company and regulatory requirements.Salary: $24 - $26 /hr. (DOE)