MUST HAVE A VALID CA DRIVERS LICENSE
MUST BE ABLE TO PASS A BACKGROUND CHECK
MUST BE WILLING & ABLE TO WORK ALL SHIFTS (WEEKDAYS, WEEKENDS, HOLIDAYS)
Position Summary/Purpose
Assist in retaining customers by fulfilling the company’s obligations through the delivery of water mitigation and restoration services.
Primary Duties and Responsibilities
Consistently follow Rainbow International’s 17 Steps of World Class Customer Service
Effectively perform all water damage mitigation and restoration services the company offers
Communicate timely and effectively with customers
Perform basic equipment maintenance
Perform basic vehicle maintenance
Properly document water mitigation files
Inspect completed work
Complete technician’s daily log
Complete Work Orders
Complete appropriate restoration documentation
Follow Rainbow uniform policy
Additional Duties and Responsibilities
Maintain appearance and stock of appropriate tools, materials, and supplies for company vehicles
Maintain inventory of related supplies
Decision Rights and Authority
Determine the sequence of steps to be taken when delivering the company’s services at the customer’s property
Working Relationships and Scope
Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors, or Managers
Performance Competencies
Oral Communication – Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.
Written Communication – Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.
Planning and Organizing – Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.
Technical – Is appropriately trained and/or certified and effectively performs all production work within the water mitigation division.
Quality – The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.
Qualifications – Knowledge, Skills, and Abilities
Education and Experience
High school diploma (or GED).
Mathematical Skills
Adequate math skills - Ability to apply learned techniques to determine appropriate equipment type and number of units.
Computer Skills
Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and record daily activity. Understand and become proficient in the use of software systems (e.g. Fusion, MICA, Moisture Mapper)
Certificates, Licenses, and Registrations
Certification in performing appropriate services: Water Mitigation (IICRC WRT and ASD), Mold (IICRC AMRT), etc.
Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.
Working Conditions
The work of this position is predominantly carried out on the customer’s property. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists. Daily exposure to the shop where vehicles and equipment are housed and maintained is typical.