Service Manager Job Description:
We are looking for an experienced food service manager to join our team. The service manager’s responsibilities will include ensuring that all meals are properly presented and guest experience. You should also be able to expedite service during busy periods by assisting in serving customers and processing payments.
To be successful as a food service manager, you should be detail-oriented and knowledgeable about food health and safety regulations. Ultimately, an exceptional service manager should be able to multitask as well as demonstrate excellent leadership, problem-solving, and customer service skills.
The Service Manager assists the management team in all day-to-day operations, provides support to staff during service to improve their performance and adopt, embody and implement the Standards of Hospitality.
GUEST Experience
Ensure that all staff fully embody our mission, exceeding the highest standards of Hospitality to guarantee that all guests feel welcome and are given responsive, friendly and attentive service at all times
Thoughtfully manage scheduled shifts with a consideration for business activity, while ensuring that both the guests' expectations and the profitability targets are met
Ensure restaurant cleanliness to reflect the care and pride in the service we provide
Serve as an ambassador of the Tesoro Viejo Community to make a positive impact on the guests, team and community you touch
Operations Management
Motivate and inspire your FOH team to bring out the best in them every single day
Lead the restaurant team in its day-to-day operations through hands-on leadership, attention to detail and an empowering approach to thoughtful decision making
Actively participate to achieve company objectives in service quality and consistency, labor costs and employee and guest's satisfaction
Foster an environment that thrives on teamwork, service, hustle and continuous improvement
STAFF Development
Provide support to staff during service and identify ways to improve their performance
Ensure that Hospitality Programs are being executed thoroughly and diligently; participate in the development of the FOH team and assist in the management of one-on-one employee performance evaluations.
Be knowledgeable of restaurant policies regarding personnel. Diligently monitor all violations of company policies, rules and procedures, enabling management to administer prompt, fair and consistent corrective actions
Skills YOU Should HAVE
Open availability to work any shift
Natural-born leader with a positive attitude, who is able to teach, willing to learn and take direction
Detail-oriented and proactive with an ability to prioritize and deliver results on delegated responsibilities
Excellent communication and organization skills
Able to excel in a high pressure environment always using good judgment and strong decision making skills
Proficient in Microsoft Word and Excel
Knowledge of health and safety guidelines; Holder of the Manager Food Handler certificate
Job Type: Full-time approximately 45 hours per week
Pay: From $55,000.00 per year
Benefits:
Employee discount
Flexible schedule
Paid time off
Physical Setting: Casual dining restaurant
Schedule: 8 hour shifts, Day shift/ Evening shift, Some Holidays, Weekend availability
Experience: Restaurant management: 1 year (Preferred) Restaurant: 2 years (Required)