Employment Type:Full timeShift:Day ShiftDescription:Reporting to the Practice Manager, SAMF Admin - Clinical Support, this position supports colleagues who are the first point of contact for Saint Agnes Medical Providers (SAMP) patients and assists in creating the first impression of the medical office. This position works under the direct clinical supervision and authority of the physician when performing clinical tasks during patient care and reports to the leadership on administrative and operational issues. The Medical Assistant Trainer is a subject matter expert for front and back-office processes including providing excellent customer/patient service. The position provides hands on training to staff on front and back-office workflows including technology and ensures the onboarding staff is prepared to fulfill the role responsibilities in their primary office location. The employee will work collaboratively with all service staff in support of direct patient services, exhibiting flexibility and embodying a “can do” attitude. The position exemplifies the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.Pay Range: 23.35 - 32.69
High school diploma or equivalent is required.
Two (2) years of college is required. Two (2) years of directly related education and experience may substitute for the college requirement.
Two (2) years of experience as a Medical Assistant is required. Medical Assistant experience at a Saint Agnes affiliate is preferred. If experience is in lieu of the education requirement, must have two (2) years of experience in addition to the education/experience substitution.
Medical Assistant Certification (CCMA) from the National Healthcareer Association (NHA) is required within three (3) months of hire.
Current American Heart Association (AHA) Healthcare Provider CPR card is required.
Exceptional verbal and written communications skills are required.
Attention to detail, ability to multi-task and flexibility is required.
Strong computer skills with experience and proficiency with medical systems is required.
Ability to operate general office business machines (e.g., fax, copiers, etc.) is required.
Ability to recognize training method opportunities and adjust as needed based on material and staff ability is required.
Knowledge of Medical Terminology is required.
Strong multi-tasking, planning, organization skills and ability to work independently as well as within a team is required.
Previous experience in quality and/or data analysis is preferred.
Our Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.EOE including disability/veteran