Job Details

ID #53881198
Estado California
Ciudad Fresno / madera
Full-time
Salario USD TBD TBD
Fuente California
Showed 2025-05-09
Fecha 2025-05-09
Fecha tope 2025-07-08
Categoría Servicio al cliente
Crear un currículum vítae
Aplica ya

Customer Service Team Lead

California, Fresno / madera, 93650 Fresno / madera USA
Aplica ya

Cabinet Connection/JCW Company is a family run company that has been in business in the valley for over 30 years. With three generations actively working in the business, it is our goal to provide a positive work environment where employees feel valued and choose to stay and become part of the Cabinet Connection/JCW family.

Our Mission:

Our mission at Cabinet Connection and JCW Company is to be the partner of choice to local and regional home and commercial builders, designers, and homeowners by creating, designing, and manufacturing the most beautiful, innovative, cost effective and quality cabinetry on the market. We will do this while maintaining integrity and providing the highest level of customer service.

This role is for you if:

- You communicate well and have strong written and verbal communication skills.

- You work well independently and have advanced time management and organization skills.

- Build relationships with customers and coworkers and have strong interpersonal skills.

- Work well in a fast-paced environment.

Qualifications:

· Detail-oriented

· Perform well in stressful situations

· Extrovert and comfortable working with various activities at a time

· Proficiency in Microsoft Office programs

· More than 5 years of working as a Dispatcher or talking to customers in the construction/transportation industry

Job Description:

· Oversee installer, customer service, and scheduling teams

· Communicate with our technicians, review their work and pictures, and give them feedback

· Communicate with our scheduling team, review their work, and give them feedback

· Communicate with builder and/or Homeowner meetings when the job escalates

· Perform inspections on cabinets when requested by Homeowner/Builder

· Sweep the system constantly to ensure we have forgotten any jobs on the schedule for projects and/or work orders

· Take phone calls from Builders, Homeowners, or technicians about issues in the field and help find solutions

· Review biweekly timesheets for installers

Compensation/Hours:

· Monday through Thursday 8:00 am to 5:00 pm, Friday 8:00am to 4:00pm

· Compensation ranges from $24-28/hour

DISCLAIMER: Hourly wages are based on experience/knowledge, efficiency, quality, and flexibility of the job performed.

Health benefits – Vacation days – Holidays

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Day shift

Monday to Friday

People with a criminal record are encouraged to apply

Experience:

Dispatching: 5 years (Required)

Work Location: In person

PLEASE APPLY ONLINE AT CABINETCONNECTION.COM OR IN PERSON AT 53 W HERNDON AVE IN CLOVIS

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