Vacancy caducado!
- Provides break/fix, service modifications, activation, change or decommission (MACD) OF Core, Edge and Transport network elements for both Residential and Cox Business assets.
- Troubleshoots and repairs problems with transmission levels, signal losses, off-air interference and equipment failures.
- Maintains software within MTC including but not limited to backups, generic releases, and software upgrades.
- Performs proactive network status checks as part of normal surveillance activities, ensuring optimum performance of the network.
- Assists installation/service technicians encountering problems at customer's site to determine reasons for failures.
- Supports implementation of new services, systems, applications and architectures with evaluation, testing, and support documentation.
- Partners with change management for impact identification, network validation, and execution of support activities.
- Opens, tracks, executes, and resolves escalated trouble tickets related to trouble conditions on network platforms. Provides on-site and/or remote technical support.
- Operates to meet network reliability and availability metrics set forth by Cox Standards.
- Apply code upgrades, applications, maintain, upgrade and configure network equipment, and troubleshoot.
- Ensures compliance with FCC (EAS).
- Tests and evaluates Network systems to eliminate problems and make improvements
- Escalates Network problems to appropriate vendors and/or boundary partners in accordance with department standards
- Assists with researching, planning and preparing operations support technical documents similar to comprehensive manuals; reads network diagrams.
- High School Diploma, GED or related experience
- 1 year of experience in related field (e.g. technical support, installation, maintenance)
- Working knowledge of IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies
- Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
- Valid local State Driver's License and driving record that meets Cox standards
- AA/AS degree or Technical Certification in related discipline desired (computer science, engineering, electronics)
- Experience running and troubleshooting Layer 1 cabling (Coaxial, Copper Ethernet, Fiber Optics).
- 1 year of experience in provisioning and troubleshooting layer II and III networks
- Technical support experience; testing and test equipment
- Experience in telecommunications industry desired
- Cisco certification
Vacancy caducado!