Req ID: 37963Pay: $20.00 - $21.00 / hourCategory: Front OfficeJob type: Full-TimeSubsidiary: Parks & ResortsThe opportunityDelaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Tenaya Lodge At Yosemite in Fish Camp, California. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.Pay$20.00 - $21.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .What we offerLife at Tenaya at YosemiteEmbark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park's entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day.
Close proximity to outdoor attractions including Yosemite National Park, Bass Lake, Sierra National Forest
Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more!
Perks at Tenaya at Yosemite
Health, dental, and vision insurance
401k with company match
Paid vacation days and holidays
Paid parental bonding leave
Tuition or professional certification reimbursement
Weekly pay
Free shift meal in our employee dining room
Commuter bonus - $10/day for 35+ miles and $20/day for 50+ miles
Employee discounts - 20% off food and beverage and 30% off retail
Referral bonus – earn $200 for each eligible referral
Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide
Available for full-time, year-round team membersWhat will you do?
Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
Implement policies, procedures, and service standards in conjunction with management
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
Handle cash; maintain records pertaining to inventory, team, orders, and supplies
Operate company vehicles for transportation across the property as needed
More about you
At least three years of experience in hospitality, front desk experience is preferred
Prior supervisory experience preferred
Computer literate in MS Office programs; some experience with property management systems preferred
Must be fluent in English language both spoken and written
No college degree required
A valid driver's license
Shift detailsOvertime as neededWho we areTenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We offer a variety of employee housing which includes meals, utilities, internet, and laundry. We also provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates, we offer a commute incentive for all commutes over 50 miles one way.Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.Together, we’re shaping the future of hospitality — come grow with us!Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.