Description Seeking for a Full Time Help Desk Analyst experience in IT Support roles with strong knowledge in computer hardware, networking, software installation, and troubleshooting. Requirements Job Responsibilities:
Provide technical support and troubleshooting for computer hardware, peripherals, and software issues.
Assist in maintaining and managing the firm's network infrastructure.
Install, configure, and update desktop software and hardware as needed.
Manage and maintain knowledge of VoIP phone systems, including setup, troubleshooting, and support.
Familiarity with mobile phone operating systems platforms and hardware functionality.
Provide direct support to staff members, resolving IT-related issues in a timely manner.
Maintain accurate asset inventory records for all IT equipment and software licenses.
Collaborate with software and hardware vendors to troubleshoot and resolve technical issues.
Knowledge of remote access technologies including VPN, RDP, and terminal services.
Assist in implementing IT policies and procedures to ensure compliance and security.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field preferred.
Minimum of 3 – 5 years of experience in IT support roles, preferably in a similar environment.
2 - 3 days in office presence.
Strong understanding of computer hardware, peripherals, and basic networking concepts.
Proficiency in Windows 10 and/or 11 operating systems, as well as the Microsoft Office Suite.
Experience in the MAC OS environment for remote users.
Excellent troubleshooting and problem-solving skills.
Ability to work independently and as part of a team.
Strong communication and interpersonal skills.
Proven ability to multitask and prioritize in a fast-paced environment.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .