Vacancy caducado!
- Call and/or email users directly to understand issues more clearly
- Conduct screen sharing with customers and record sessions for issue verification and documentation purposes
- Create and manage JIRA tickets
- Coordinate and collaborate with other support teams and/or product teams to resolve multi-faceted issues
- Test on QA and prod environments via desktop and mobile
- Train users on systems, answering all product support questions
- Conduct service market reviews
- Add photos and logos into dash accounts
- Link MLSs to agent accounts in Zap
- Masquerade as users in both Zap and LR and administering functions on their behalf
- Provide ad-hoc reports and analysis for brand management
- Provide launch support to Implementation and Training teams
- Share ticket trends, bug fixes, and known issues to users and support groups
- Present monthly update on Zap improvements and upcoming development items to brand personnel
- Escalate priority issues as reported by brands and/or BSPs
- Monitor Engine Logs
Vacancy caducado!