Vacancy caducado!
- Ability to answer incoming end-user Service Desk calls to provide first and second level troubleshooting support to the enterprise
- Preferred one (1) plus year of experience in Information Technology (IT) operations and end user support services
- Knowledge of user account management, remote assistance tools, Microsoft software, Active Directory, Citrix, VPN, TCP/IP, Wi-Fi, smart phones and Local Area Networks
- Able to clearly document calls and issues in the ticket management system while meeting service level agreements
- Exceptional interpersonal and customer service skills for handling difficult customer calls, major issues and escalations to Tier II technical teams
- Able to work any scheduled shift to include after hours and weekend shifts when requested
- High School/GED or higher
- Technical Certifications or equivalent work experience in IT industry
- 1+ years of experience with Microsoft Software, Office Suite
- Associates Degree or higher
- Recommended Certifications: HDI Support Center Analyst; ITIL Certification; CompTIA A+
Vacancy caducado!