Desktop Support Analyst

Description Robert Half is working with a company in the Food & Food Processing field to find a Desktop Support Technician with the ability to communicate complex technical information to non-technical users in an understandable and concise format. Problem solvers who enjoy working in a challenging and positive environment may do well in this Desktop Support Technician position. This Desktop Support Analyst role is a long-term contract / temporary to hire opportunity based in the Dinuba, California, area.Your responsibilities in this role· Responsible for work order entry, call information gathering, hardware problem resolution, network troubleshooting, work order assignments, status reporting, and timely resolution of open help desk entries.· Assist with hardware roll out and the setting up of hardware.· Function as a key member of the team and escalation point to provide day-to-day operation of corporate production systems.· Respond to and resolve operational problems and adhere to service level agreements.· Ensure capacity and stability of corporate and production systems environment is maintained at an acceptable level.· Perform Microsoft Windows system administration, installation, upgrades, patching, turning, and troubleshooting on production workstations.· Participate in planning and testing system and application-level upgrades.Requirements · Bachelor’s degree from a four-year college or university and 2-3 years related experience. · Must have a good understanding of personal computers and associated hardware.· Knowledge of software configuration and troubleshooting required.· Working knowledge of Microsoft Office applications.· Exposure to Microsoft Windows (server and workstation) and basic network trouble shooting procedures are required.· Knowledge of Apple iOS and Android operating systems· Strong verbal and written communication skills.· Proven Project Management skills and strong solving skills, people skills and the ability to work independently.Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .