WARNING: Please beware of phishing scams that solicit interviews or promote work-at-home opportunities, some of which may pose as legitimate companies. Elevance Health requires a completed online application for consideration of employment for any position. We will never ask you for a credit card, send you a check, or ask you for payment as part of consideration for employment.Resource & Referral Follow-up Coordinator
Job Family: Customer Care
Type: Full time
Date Posted:Feb 07, 2024
Anticipated End Date:Mar 07, 2024
Reference: JR98052
Location:
NH, MANCHESTER
Washington, Camas
Washington, Bremerton
Gurugram, Sector 21
Hyderabad, Gachibowli
Wyoming, Cheyenne
Iloilo, Mandurriao
Wyoming
Pasig, Ortigas
Wisconsin, Waukesha
Taguig, BGC
Wisconsin, Pewaukee
Wisconsin, Milwaukee
Wisconsin, Madison
Wisconsin, Janesville
Wisconsin, Green Bay
Wisconsin, Fond Du Lac
Wisconsin, Eau Claire
Wisconsin
West Virginia, Shepherdstown
West Virginia, Ravenswood
West Virginia, Parkersburg
West Virginia, Morgantown
West Virginia, Martinsburg
West Virginia, Charleston
West Virginia, Beckley
West Virginia
Washington, Wenatchee
Washington, Vancouver
Washington, Tumwater
Washington, Tacoma
Washington, Spokane
Washington, Seattle
Washington, Renton
Washington, Redmond
Washington, Olympia
Washington, Moses Lake
Washington, Lynnwood
Washington, Lakewood
Washington, Kirkland
Washington, Kent
Washington, Everett
Washington, Bellevue
Washington
Virginia, York
Virginia, Woodbridge
Virginia, Wise
Virginia, Windsor
Virginia, Winchester
Virginia, Willis Wharf
Virginia, Williamsburg
Virginia, Westmorland
Virginia, Waynesboro
Virginia, Waverly
Virginia, Virginia Beach
Virginia, Vienna
Virginia, Timberlake
Virginia, Temperanceville
Virginia, Surry
Virginia, Suffolk
Virginia, Staunton
Virginia, Springfield
Virginia, Southampton
Virginia, Smithfield
Virginia, Scottsville
Virginia, Schuler
Virginia, Saxis
Virginia, Sandston
Virginia, Ryde
Virginia, Roanoke
Virginia, Richmond
Virginia, Richlands
Virginia, Reston
Virginia, Radford
Virginia, Purceville
Virginia, Pungoteague
Virginia, Portsmouth
Virginia, Poquoson
Virginia, Pennington Gap
Virginia, Parksley
Virginia, Pamplin
Virginia, Palmyra
Virginia, Painter
Virginia, Onancock
Virginia, Oak Hall
Virginia, North Hampton
Virginia, Norfolk
Virginia, Newport News
Virginia, New Kent
Virginia, New Church
Virginia, Nassawadox
Virginia, Martinsville
Virginia, Marionville
Virginia, Marion
Virginia, Manassas
Virginia, Machipongo
Virginia, Lynchburg
Virginia, Lovingston
Virginia, Lorton
Virginia, Lexington
Virginia, Leesburg
Virginia, Laurel
Virginia, King George
Virginia, Keller
Virginia, Jonesville
Virginia, Jamesville
Virginia, James City
Virginia, Henrico
Virginia, Harrisonburg
Virginia, Hampton
Virginia, Halifax
Virginia, Grundy
Virginia, Gloucester
Virginia, Glen Allen
Virginia, Galax
Virginia, Front Royal
Virginia, Fredericksburg
Virginia, Franktown
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Virginia, Falls Church
Virginia, Fairfax
Virginia, Exmore
Virginia, Essex
Virginia, Emporia
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Virginia, Danville
Virginia, Dahlgren
Virginia, Culpepper
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Virginia, Crozet
Virginia, Colonial Heights
Virginia, Coeburn
Virginia, Clintwood
Virginia, Christiansburg
Virginia, Chesterfield
Virginia, Chesapeake
Virginia, Cheriton
Virginia, Charlottesville
Virginia, Chantilly
Virginia, Centreville
Virginia, Cedar Bluff
Virginia, Castlewood
Virginia, Cape Charles
Virginia, Burke
Virginia, Bristol
Virginia, Bloxom
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Virginia, Blacksburg
Virginia, Birdsnest
Virginia, Bassett
Virginia, Ashburn
Virginia, Arlington
Virginia, Appomattox
Virginia, Annandale
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Virginia, Accomack
Virginia, Accomac
Virginia, Abingdon
Virginia
Vermont, Colchester
Vermont
Utah, Salt Lake City
Utah, Hill AFB
Utah, Draper
Utah
Texas, Wichita Falls
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Texas, Tyler
Texas, Sugarland
Texas, Snyder
Texas, San Antonio
Texas, San Angelo
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Texas, Pasadena
Texas, Odessa
Texas, Monahans
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Texas, Mexia
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Texas, McKinney
Texas, McCamey
Texas, Lufkin
Texas, Lubbock
Texas, Lamesa
Texas, Killeen
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Texas, Kerr
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Texas, Irving
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Tennessee, Mt. Juliet
Tennessee, Mosheim
Tennessee, Morristown
Tennessee, Midway
Tennessee, Memphis
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Tennessee, Louden
Tennessee, Livingston
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Tennessee, Jonesborough
Tennessee, Johnson City
Tennessee, Jefferson City
Tennessee, Jamestown
Tennessee, Jackson
Tennessee, Huntsville
Tennessee, Huntingdon
Tennessee, Henry
Tennessee, Henderson
Tennessee, Hartsville
Tennessee, Greeneville
Tennessee, Fayetteville
Tennessee, Erwin
Tennessee, Erin
Tennessee, Elizabethtown
Tennessee, Dover
Tennessee, Dickson
Tennessee, Decaturville
Tennessee, Crossville
Tennessee, Cordova
Tennessee, Cookeville
Tennessee, Columbia
Tennessee, Coalfield
Tennessee, Cleveland
Tennessee, Clarksville
Tennessee, Chattanooga
Tennessee, Carthage
Tennessee, Camden
Tennessee, Bulls Gap
Tennessee, Brownsville
Tennessee, Bristol
Tennessee, Brentwood
Tennessee, Bolivar
Tennessee, Blountville
Tennessee, Atoka
Tennessee, Athens
Tennessee, Alamo
Tennessee
South Dakota, Watertown
South Dakota, Sioux Falls
South Dakota, Rapid City
South Dakota
South Carolina, North Charleston
South Carolina, Myrtle Beach
South Carolina, Greenville
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South Carolina
Rhode Island, Warwick
Rhode Island, Smithfield
Pennsylvania, Wellsboro
Pennsylvania, Waynesburg
Pennsylvania, Washington
Pennsylvania, Trafford
Pennsylvania, Somerset
Pennsylvania, Seven Fields
Pennsylvania, Scranton
Pennsylvania, Ridley Park
Pennsylvania, Pittsburgh
Pennsylvania, Philadelphia
Pennsylvania, Newtown
Pennsylvania, New Cumberland
Pennsylvania, New Castle
Pennsylvania, Monroeville
Pennsylvania, Meadville
Pennsylvania, Malvern
Pennsylvania, Latrobe
Pennsylvania, Johnstown
Pennsylvania, Hermitage
Pennsylvania, Harrisburg
Pennsylvania, Greensburg
Pennsylvania, Franklin
Pennsylvania, Cranberry Township
Pennsylvania, Beaver Falls
Pennsylvania, Annville
Pennsylvania
Oregon, Salem
Oregon, Portland
Oregon, Beaverton
Oregon
Oklahoma, Tulsa
Oklahoma, Tinker AFB
Oklahoma, Oklahoma City
Oklahoma
Ohio, Zanesville
Ohio, Youngstown
Ohio, Wright
Ohio, Worthington
Ohio, Valley View
Ohio, Toledo
Ohio, Steubenville
Ohio, Seven Hills
Ohio, Miamisburg
Ohio, Mason
Ohio, Marion
Ohio, Marietta
Ohio, Lima
Ohio, Lancaster
Ohio, Grove City
Ohio, Findlay
Ohio, Dayton
Ohio, Columbus
Ohio, Cleveland
Ohio, Cincinnati
Ohio, Canton
Ohio, Ashtabula
Ohio, Akron
Ohio
North Dakota, Fargo
North Dakota, Bismarck
North Dakota
North Carolina, Winston
North Carolina, Wilmington
North Carolina, Wilkinson
North Carolina, Rocky Mount
North Carolina, Raleigh
North Carolina, Morrisville
North Carolina, Jacksonville
North Carolina, Hickory
North Carolina, Greenville
North Carolina, Greensboro
North Carolina, Granite Falls
North Carolina, Goldsboro
North Carolina, Fort Bragg
North Carolina, Fayetteville
North Carolina, Elizabeth City
North Carolina, Durham
North Carolina, Charlotte
North Carolina, Cary
North Carolina, Cary
North Carolina, Burlington
North Carolina, Asheville
North Carolina
New York, Yorktown Heights
New York, Yonkers
New York, White Plains
New York, Westchester
New York, Tarrytown
New York, Syracuse
New York, Suffolk County
New York, Staten Island
New York, South Richmond Hill
New York, Seldon
New York, Schenectady
New York, Rochester
New York, Ridgewood
New York, Richmond Hill
New York, Richmond
New York, Queens
New York, Port Jefferson
New York, Plattsburgh
New York, Pittsford
New York, New York City
New York, Middletown
New York, Middle Island
New York, Melville
New York, Manhattan
New York, Long Island
New York, Latham
New York, Jericho
New York, Jackson Heights
New York, Islip
New York, Huntington
New York, Hempstead
New York, Happauge
New York, Garden City
New York, Flushing
New York, Farmingville
New York, Elmhurst
New York, Corona
New York, Commack
New York, College Point
New York, Buffalo
New York, Brooklyn
New York, Bronx
New York, Bay Shore
New York, Astoria
New York, Amityville
New York, Albany
New York
New Mexico, Santa Fe
New Mexico, Kirtland Air Force Base
New Mexico, Albuquerque
New Mexico
New Jersey, Woodbury
New Jersey, Washington
New Jersey, Wall
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New Jersey, Trenton
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New Jersey, Cape May
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New Jersey, Atlantic County/Cumberland County
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New Jersey
New Hampshire, Manchester
New Hampshire, Concord
New Hampshire, Bedford
New Hampshire
Nevada, Reno
Nevada, Las Vegas
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Nevada, Elko
Nevada, Carson City
Nevada
Nebraska, Scottsbluff
Nebraska, Omaha
Nebraska, Norfolk
Nebraska, Lincoln
Nebraska, Kearney
Nebraska
Montana, Helena
Montana, Bozeman
Montana
Missouri, St. Louis
Missouri, St. Joseph
Missouri, St Louis
Missouri, Springfield
Missouri, Kansas City
Missouri, Joplin
Missouri, Jefferson City
Missouri, Columbia
Missouri, Cape Girardeau
Missouri
Mississippi, Pascagoula
Mississippi, Jackson
Mississippi, Gulfport
Mississippi, Flowood
Mississippi, Biloxi
Mississippi
Minnesota, St. Cloud
Minnesota, Minnetonka
Minnesota, Minneapolis
Minnesota, Mendota Heights
Minnesota, Gilbert
Minnesota, Eagan
Minnesota, Duluth
Minnesota, Cottage Grove
Minnesota
Michigan, Wixom
Michigan, Westland
Michigan, Southfield
Michigan, Saginaw
Michigan, Plymouth
Michigan, Norton Shores
Michigan, Midland
Michigan, Kalamazoo
Michigan, Grand Rapids
Michigan, Flint
Michigan, Detroit
Michigan, Dearborn
Michigan, Battle Creek
Michigan
Massachusetts, Worcester
Massachusetts, Woburn
Massachusetts, Wellesley
Massachusetts, Watertown
Massachusetts, Springfield
Massachusetts, Somerville
Massachusetts, Quincy
Massachusetts, Pittsfield
Massachusetts, New Bedford
Massachusetts, Lexington
Massachusetts, Hingham
Massachusetts, Everett
Massachusetts, Danvers
Massachusetts, Cambridge
Massachusetts, Bridgewater
Massachusetts, Boston
Massachusetts, Bedford
Massachusetts, Andover
Massachusetts
Maryland, Timonium
Maryland, Silver Spring
Maryland, Rockville
Maryland, Riverdale
Maryland, Patuxent River
Maryland, North Bethesda
Maryland, Linthicum
Maryland, Hanover
Maryland, Greenbelt
Maryland, Columbia
Maryland, College Park
Maryland, Clinton
Maryland, Bowie
Maryland, Bethesda
Maryland, Beltsville
Maryland, Baltimore
Maryland
Maine, South Portland
Maine, Portland
Maine, Lewiston
Maine, Bangor
Maine, Augusta
Maine
Louisiana, Shreveport
Louisiana, New Orleans
Louisiana, Monroe
Louisiana, Metairie
Louisiana, Lafayette
Louisiana, Baton Rouge
Louisiana
Kentucky, Somerset
Kentucky, Shelbyville
Kentucky, Prestonburg
Kentucky, Pikeville
Kentucky, Paducah
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Kentucky, Newport
Kentucky, Morehead
Kentucky, Madisonville
Kentucky, Louisville
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Kentucky, Independence
Kentucky, Hopkinsville
Kentucky, Hazard
Kentucky, Frankfort
Kentucky, Elizabethtown
Kentucky, Bowling Green
Kentucky
Kansas, Wichita
Kansas, Topeka
Kansas, Pittsburgh
Kansas, Overland Park
Kansas, Leawood
Kansas, Kansas City
Kansas
Iowa, West Des Moines
Iowa, Waterloo
Iowa, Vinton
Iowa, Sioux City
Iowa, Rockwell City
Iowa, Richland
Iowa, Pocahontas
Iowa, Ottumwa
Iowa, Newton
Iowa, Mount Pleasant
Iowa, Marshalltown
Iowa, Marcus
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Iowa, Lake City
Iowa, Johnston
Iowa, Iowa City
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Iowa, Highland
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Arkansas, Crossett
Arkansas, Conway
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Arkansas, Cabot
Arkansas, Bull Shoals
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Arkansas, Arkadelphia
Arkansas
Arizona, Tucson
Arizona, Tempe
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Arizona, Avondale
Arizona
Alaska, Wasilla
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Alaska, Fort Richardson
Alaska, Fairbanks
Alaska, College
Alaska, Anchorage
Alaska
Alabama, Montgomery
Alabama, Mobile
Alabama, Huntsville
Alabama, Birmingham
Alabama
DescriptionResource & Referral Follow-up CoordinatorLocation: RemoteA proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person’s experiences in the mental health system, including but not limited to, race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma.Resource & Referral Follow-up Coordinator will be responsible for for providing follow-up services for individuals who have contacted the helpline, ensuring that appropriate resources and assistance are provided and that individuals are able to access recommended behavioral health services initially provided.We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, open 365 days, available shifts Tuesday-Saturday from 12:00pm -8:30 pm EST and Training is Monday-Friday 10a-6p EST.How you will make an impact:
Conducts outbound follow-up calls or sends emails to individuals who initially reach out through the helpline in emotional distress or crisis.
Confirms status of linkage efforts with support services provided.
Troubleshoots barriers encountered in obtaining services.
Reviews Safety Plan, where applicable, to ensure plans remain sufficient for current circumstances.
Coordinates identification of and referrals to local, state or federally funded programs and agencies.
Dispatch Mobile Crisis Teams where those services are available.
Prepares reports and maintains the database to retain validated resources and service offerings.
Requirements:
Requires a HS diploma or the equivalent and a minimum of 6 months experience in behavioral health; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experience:
BS/BA degree in a mental health or other human services field preferred. Experience working directly with individuals in need of behavioral health services strongly
For candidates working in person or remotely in the below locations, the salary range for this specific position is $16.57 to $22.10Locations: California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJIn addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.Who We AreElevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.EEO is the LawEqual Opportunity Employer / Disability / VeteranPlease use the links below to review statements of protection from discrimination under Federal law for job applicants and employees.
EEO Policy Statement
Know Your Rights
Pay Transparency
Privacy Notice for California Residents
Elevance Health, Inc. is anE-verify Employer (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)Need Assistance?Email us ([email protected])