Vacancy caducado!
US Tech Solutions is seeking a
Genesys Implementation Engineer for a 8+ month Contract position with a client Daly City CA (100% Remote) Job Poster: Komal Nagdeote Major Responsibilities/ActivitiesThe Implementation Engineer is responsible for delivering Genesys Cloud solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of Genesys products. Solution Deployment (85%)- Works in close concert with Project Manager in successfully delivering projects.
- Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team
- Follows PSO implementation standards
- Execution of project plan tasks associated with engagements
- Test plan validation
- Regular communication of project status
- Provides onsite/remote support for customer escalations as needed
- Maintains on average of 70% utilization for billable projects
- Identifies engagement-related problem areas and solves the issues in a proactive manner
- Assists the Support group in performing service call/maintenance activities as required
- Provide technical training to internal or external resources as needed
- Maintains friendly and professional attitude in stressful situations
- Maintains accurate and timely submission of timesheets, expense reports, and project-related forms
- Maintains regular internal communications with project team, team lead, and manager.
- Provides feedback and updates to internal process through internal documentation
- Follows standard department processes.
- Continues to stay abreast of technology through internal training, lab development, and industry standard training/certifications
- Bachelor’s degree in a Telecommunication/Computer Engineering, Computer Science, Computer Technology, related technical discipline, or equivalent professional technical experience
- 1+ year(s) experience with the Genesys Cloud Platform
- 5+ years of related experience
- Experience with applications leveraging APIs, JSON, and/or JavaScript
- Excellent communication skills
- Software: Wireshark, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Experience with the Genesys Cloud Platform
- Development experience build apps and integration leveraging APIs, JSON, and JavaScript
- Knowledge on Amazon Web Services (AWS)
- IP Telephony & Hardware: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
- Cisco/Juniper/other network routing and switching devices is an added advantage.
- Capable of working on or leading a team through a fast paced and complex project.
- Excellent verbal and written business communication skills, including escalation management and information presentation.
- Knowledge of customer service processes.
- Knowledge of Cloud change control processes.
- Exercises good judgment
- Strong follow-through, ownership & responsibility on tasks assigned.
- Effective time management and maintains flexibility
- Communicates regularly with colleagues and management
- Uses computer frequently
- Occasionally travels to customer and business meeting sites, including international locations (on average 25% travel)
Vacancy caducado!