Triage EngineerCupertino,California,United StatesSoftware and ServicesImagine what you could do here! At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. FaceTime, Mail, Messages, Phone, SharePlay, Safari and WebKit are some of the most used applications and frameworks across both iOS and macOS platforms, and our work here touches millions of customers. The Triage Engineering team is looking for an enthusiastic, and meticulous engineer to help deliver the next quality release of these products on Apple’s platforms.DescriptionThe Communication Applications team is seeking a software engineer with a strong technical and triaging background to help screen and debug incoming issues. By understanding the reports coming in and escalating them appropriately, you will play a key part in making future releases of FaceTime, SharePlay, Messages and Mail even better. Excellent communication skills are a must because of the close interaction with engineering teams throughout Apple for this role. Responsibilities - You will triage incoming bugs, analyze logs, reproduce issues and help determine the correct resolvers, the priority of problems, while identifying emerging trends across the reported issues - You will design, develop and automate triaging of incoming bugs - You will drive quality and champion bug fixes by working closely with the development team and participating in root cause analysis.Minimum Qualifications
Ability to use triaging, troubleshooting and debugging techniques
Excellent written and verbal communication
Experience working with Git or other source control systems
Excellent programming skills in Python, Javascript or other languages
Key QualificationsPreferred Qualifications
Experience in Swift or Objective-C or C/C Experience in building and deploying tools
Understanding of ML/AI concepts and data analytics
Web browser experience
Education & ExperienceAdditional RequirementsPay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $114,400 and $199,500 annualized, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf)
Apple FooterApple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .