Description Robert Half is in search of Desktop Support Technician for a defense technology company based out of Orange County. This company has a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, this defense technology company is changing how military systems are designed, built and sold. This defense technology company is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.This Desktop Support Technician position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the company's tech-fleet. This Desktop Support Technician will also support in maintaining the company's inventory and asset management program.Desktop Support Technician Responsibilities:
Imaging and deployment of endpoint hardware. Laptops, desktops, monitors, and peripherals.
On-site technical support for software and hardware in the Costa Mesa HQ.
Repair, refurbishment, RMA, e-waste of desktops, laptops, and mobile devices.
Maintain endpoints for software updates, device management, and our security baseline configuration.
Inventory and Asset management of all endpoint hardware.
Collecting orders for IT Hardware from shipping and receiving.
Requirements
Desktop Support Technician Requirements:
2-5 years’ experience in PC/Apple hardware and operation systems supporting experience (Win 10/11, Mac OS)
Endpoint Management tools such as SCCM, JAMF, Kace, Workspace One, etc. (any can apply)
Must be strong with endpoint management, new deployments, equipment/device setup, etc.
Must be eager, motivated, collaborative, reliable, passionate, and tech-savvy
Enthusiastic attitude to make a positive impact
Need to be OK with some heavy lifting – deploying monitors and peripherals to workstations
Need to have good attitude and drive, high performing expectation/environment – if you can’t keep up, you will be left behind.
Ticketing experience (for desktop-related incidents), deskside support, hands-on tasks, etc.
Office 365, Windows OS, Mobile Devices, Hardware, Mac OS (preferable)
Excellent knowledge of PC and Apple hardware, detailed oriented, communicative
Preferred:
Jira Service Desk
Classified Systems Experience, DoD Security Clearance, or Top Secret/Secret Clearance
OKTA or similar Identity tools
Linux Ubuntu
Video Conferencing tools such as Zoom or related
If this Desktop Support Technician role sounds like a fit for you, apply today or contact Melody Martinez via Robert Half. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .