Job Overview:The Facility Administrator willprovide the highest level of customer service to all residents and visitors by demonstrating a courteous, helpful, and professional demeanor over the phone and in person. Being able to readily identify the service needs of our clients, residents, as well as co-workers and vendors.Compensation: $20-23.50FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.Job Responsibilities: Include the following. Other requirements may be assigned.
Must possess the ability to independently answer all incoming calls and place outgoing calls.
Must have excellent customer service skills and greet clients and guests cordially and in a professional manner.
Must be calm and have the ability to multi-task.
Process gate access requests.
Process new member paperwork, and input information into Connect.
Review and respond to voicemail messages and emails.
Keep the office organized and welcoming.
Work effectively with co-workers, customers, and others by sharing ideas constructively and positively; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work in progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or another respectful identifier, and; respect the diversity of our workforce in actions, words, and deeds.
Assist with additional administrative tasks/projects as needed.
Handle all landscape work orders, punch lists, and enhancements by working closely with the landscape vendor, landscape committee, and management.
Coordinates condominium elevator inspections and maintains a schedule.
Responsible for completing daily and weekly deposits.
Process incoming DRC applications, assist in preparing the DRC package, and learn the process to facilitate the DRC Meeting.
Maintain office supply inventory and replenish as needed.
Create board reports as required.
Keep all filing current and maintain well-organized files.
Familiar with policies, procedures, and practices of the Community Association as they relate to the Compliance Rules and Regulations.
Be prepared to take calls from board members and homeowners and attempt to assist them, keeping customer service in mind. If the Facility Administrator does not have the information, inform the caller that they will work with staff to obtain the information.
Handle all mail and process any Federal Express or courier packages as needed.
Keep office machines and equipment operational, i.e., adding paper and/or toner, and calling for service when necessary.
Keep the resident form center in Lake Center updated and stocked.
Gather and update resident and tenant information in Connect, MyTGI website, and other related databases.
Receive resident inquiries and requests and enter work orders and data into Connect.
Verbal and written ability to formulate effective correspondence necessary to perform the job.
Skills & Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Must have a minimum typing speed of 45 WPM.
Must be able to handle multiple tasks and the pressure of deadlines.
Intermediate knowledge of Microsoft Applications, especially Word and Excel.
Excellent written and verbal communication skills.
Must be able to demonstrate organizational skills and the ability to prioritize.
Must have the use of reliable transportation to run business-related errands.
Education & Experience:
High School Diploma or GED equivalent
Must have previous administrative background
Physical Requirements & Working Environment:The physical demands described here are representative of those that mustbe met by an employee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform essential functions.
Must be able to lift 25 lbs. ,
Must be able to sit for extended periods.
Must be mobile enough to move around the office in the pursuit of job responsibilities.
Must have finger dexterity for typing/using a keyboard.
Talking and hearing occur continuously in the process of communicating with coworkers, guests, residents, and vendors.
The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Full-time position. Office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Occasionally, you may be required to work on evenings or weekends, as needed. Consistent and regular attendance is required.Supervisory Responsibilities:·N/AWhat We Offer:· Medical, dental, and vision plans (full time and part time 30+ hours)· Part time 20+ hours qualify for dental and vision· 401K match· Time off including vacation, sick, and company paid holidays· Pet insurance available· Verizon discount· Tuition reimbursement· Legal services· Free emotional wellbeing and daily life assistance support for all associates· Domestic partner coverage· Health savings account· Flexible spending accountAbout Us:FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.Disclaimer:The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.