Description Customer Service Representatives who love building solid customer relationships will be interested in Robert Half 's new position, if they are interested in the growing Construction/Contractor industry. Articulate and highly-skilled candidates could find an excellent career opportunity in this Customer Service Representative position. This could be the long-term contract / temporary Customer Service Representative position you're looking for, if you can work in Corona, California! This position is perfect for candidates looking to work in a dynamic, rapidly-changing call center.Major responsibilities
Retrieve and oversee the sending of written business communications
Handle incoming telephone calls
You will likely support business development and client referral goals by actively cross-selling and referring customers
Deliver outstanding, friendly customer service in a timely fashion Requirements - Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Upbeat, positive attitude and an approach to work rooted in professionalism
Solid understanding of customer service
Foundational knowledge in Critical Thinking
Proven knowledge of Dispatching
Basic Computer Skills experience
Well-founded grasp of communication
Proficiency in data entry
Inbound Telephone Calls experience highly desired
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Demonstrated ability to interact effectively with internal and external partners and clients/customers
No stranger to performing extensive research to resolve complex customer inquiries
Proficiency with Microsoft Office applications
Customer service and office administrative skills
Excellent written, verbal and social communication skills
Ability to simplify complex problems and build solutions
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .