Help Desk Analyst

Description We are offering a contract opportunity for a Help Desk Analyst in the manufacturing industry, located in the City of Industry, California. The role involves providing technical assistance related to computer systems, hardware, or software, and responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.Responsibilities: Installation and maintenance of various IT equipment including Desktops, Laptops, MacBooks, Printers, Phones, Tablets, and Audio/Video conferencing devices. Monitor ticket portal and allocate tickets to the appropriate IT resources. Ensure accurate deployment of IT equipment and update inventory documentation. Install and support application software including Microsoft Office, AutoCAD, Project, email, Infor XA Powerlink, Green Screen, Adobe, antivirus software, Ring Central, Microsoft Team, SharePoint. Configure printer software/firmware, assist in basic maintenance & repairs for network/local/label printers. Monitor and verify the functionality of windows server, domain controller, file server & and software components installed on windows server. Assist in Windows AD administration & management which includes creating, modifying, deleting user/group profiles, assigning file/folder permissions. Assist in office 365 portal administration & management which includes creating, modifying, deleting user/group profiles, distribution list. Open incidents with hardware/application software providers or vendors as needed and resolve issues as per recommendations. Perform imaging tasks and other IT-related duties as assigned by the manager. Requirements Minimum of 3 years experience in a help desk analyst role within the manufacturing industry Proven proficiency with Citrix Technologies Experience with Database management and EO/IR systems Familiarity with Lotus Notes and Microsoft Office Suite Knowledge of Active Directory and Computer Hardware Demonstrated skills in Configuration Management Experience in Deskside Support and Desktop Hardware Ability to work in a team and communicate effectively Problem-solving skills with attention to detail Bachelor's degree in Information Technology or a related field preferred. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .