Deskside Support TechHowmet Fastening Systems (HFS) is seeking a Deskside Support Tech in our City of Industry, California location. HFS is a business unit of Howmet Aerospace, headquartered in Torrance, California. We hold the number one global position in aerospace fastening systems, and we’re the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aerospace engines. Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment.Employer DescriptionAbout Howmet AerospaceHowmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company’s sales for 2021 approximated $5 billion. The Company’s primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With nearly 1,150 granted and pending patents, the Company’s differentiated technologies promote more fuel efficiency for aircraft and commercial transportation. For more information, visit www.howmet.com, including content shared during the Company’s May 2022 Technology Day.Job Summary: We are looking for an experienced Deskside Support Technician to provide technical assistance, troubleshooting, and maintenance for our end user computing environment, both in the office and on the shop floor of our manufacturing facility. The ideal candidate must have strong problem- solving skills, good user communication abilities, and have a solid technical background to be successful in this role.Responsibilities:
Installing, configuring, and troubleshooting desktop operating systems and application software
Performing system backups and data recovery operations.
Maintaining inventory records of all hardware, software, and other IT equipment in the organization’s network environment.
Assisting in the setup of new user accounts and providing basic orientation to new users on the usage of computer systems and related software applications.
Maintaining an up-to-date knowledge of IT support tools, technologies, services, and procedures within the organization’s network environment.
Responding promptly to customer inquiries regarding computer system problems or service requests through phone calls or service tickets.
Knowledge of ServiceNow ticketing system and associated workflows.
Ability to troubleshoot and resolve technical issues using ServiceNow tools.
Familiarity with ServiceNow customization and configuration options.
Must be willing to travel as needed both in and out of state for site support and coverage
Possess effective verbal and written communication skills
Support Teams application
Deployment of computers
Support printing and peripherals
Strong human relation skills and be able to interact with internal and external customers, other support groups, BU or location manufacturing management, and GIS management.
Basic Qualifications:
High School Diploma or GED from an accredited institution.
Minimum 2 years’ prior experience in Information Technology
Applicable experience and demonstration of knowledge of MS Windows and Office 365
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of Hire.
Preferred Qualifications:
Bachelor’s degree in computer science/IT/IS, Business, Math, Engineering, Finance, Economics or Accounting from an accredited institution.
2 years’ experience in IT Operating Systems, collaboration tools, and network topologies.
2 years’ experience with IT Support Chains.
Benefits and Salary:
The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The salary range for this position is $58,000 to $83,000.Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.This position entails access to export-controlled items and employment offers are conditioned upon an applicant’s ability to lawfully obtain access to such itemsAbout Howmet Aerospace Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company’s sales for 2022 approximated $5.7 billion. The Company’s primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With nearly 1,150 granted and pending patents, the Company’s differentiated technologies promote more fuel efficiency for aircraft and commercial transportation. For more information, visit www.howmet.com, including content shared during the Company’s May 2022 Technology Day. Follow: LinkedIn (https://www.linkedin.com/company/howmet-aerospace) , Twitter (https://twitter.com/howmetaerospace) , Instagram (https://www.instagram.com/howmetaerospace/) , Facebook (https://www.facebook.com/Howmetaerospace/) , and YouTube (https://www.youtube.com/howmetaerospace) . Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email [email protected]