Job Title: Dispatcher/Rental Coordinator
Reports To: Store Manager
Hourly Pay Range: Starts at $22 or more Dependent on Experience
Starting pay will depend on knowledge, skills, ability and the city that this open position is located.
Location: 2526 South 5th Ave., Oroville, CA
Apply Online: https://www.crescorent.com/current-openings/
We are in search of skilled Dispatchers/Rental Coordinators that have the ability to function well as part of a team. You must have very effective organizational and communication skills to service our clientele efficiently.
The Dispatcher/Rental Coordinator does a variety of manual tasks in support of the branch operation. The primary objective is to organize the daily dispatch of equipment for the branch, working in compliance with all legal and safety requirements regarding the safe transport of equipment. Also, provide counter and phone support to customers and other Cresco locations. This position also provides labor assistance to mechanics, sales staff and other branch personnel engaged in meeting the needs of customers, including the checkout and demonstration of equipment.
We seek highly motivated and experienced Dispatchers with a background in construction and industrial equipment. Knowledge of hydraulics, electronics, gas and diesel machinery is preferred.
Minimum Requirements:
Previous dispatch and customer service experience in the equipment rental/construction industry and/or related field preferred
Positive attitude
Professional phone demeanor
Excellent verbal communication
Professional appearance
Clean DMV & drug screen required
Demonstrate understanding of rental equipment
Demonstrate understanding of rental software
Demonstrate the ability to follow operational procedures
Strong customer service orientation
Effective organizational and communication skills
An ability to function well as part of a team
Diligent attention to safety
Essential Duties and Responsibilities:
Responsible for scheduling drivers and organizing the daily dispatch of all equipment for the branch
Coordinate transportation demands for equipment needs on a normal and emergency basis
Perform record keeping as needed
Maintain customer relations via phone and fax, and making additions, cancellations, and changes regarding equipment location
Ensure accuracy of rental contract information prior to dispatching driver
Suggest equipment and supplies to meet customer needs
Greet customers and assist with customer inquiries
May assist in educating customers on equipment use and demonstrating equipment for customers
Determine equipment available for rental
Perform inventory control processes
Load and unload equipment, assist with deliveries and prepare equipment for rental
Check equipment for damage, record hours used, mileage and fuel levels for billing purposes
Inspect equipment and trucks for safety decals and compliance, and ensure that equipment is in good working order
Follow proper cash accounts procedures
Follow all Cresco Operational Procedures and QC Standards
Perform any other duties as assigned by the Store Manager or any Cresco Manager
Education, Experience and Required Skills, Including Certificates, Licenses and Registrations:
High school diploma or equivalent
Valid California driver’s license
Knowledge of DOT/Federal Motor Carrier rules and regulations
Knowledge of GVW’s, state regulations regarding height and weight maximums
Knowledge of winch operations, hazmat transport and placarding preferred
Physical Demands and/or Work Environment:
Frequent lifting up to 25 lbs., occasional lifting up to 50 lbs., and infrequent lifting up to 75 lbs.
Ability to walk and stand on concrete and uneven surfaces for at least 4 hours per day
Ability to sit for at least 4 hours per day
Ability to climb over and into heavy equipment several times per day
Exposure to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes
Other duties assigned as needed
Cresco offers:
- Growth opportunities in a fun and rewarding work environment
- Competitive wages
- Paid Time Off, Sick Pay, Holiday Pay, Jury Duty Pay and Bereavement Days Off
- Medical, Dental, Vision, Life and Disability Insurance
- Flexible Spending Account, with Health and Dependent Care reimbursement
- 401(k) Retirement Plan
- Training at Cresco University
Cresco Equipment Rentals is an Equal Employment Opportunity/Affirmative Action employer and provides reasonable accommodations for qualified individuals with disabilities or are disabled veterans.