Annual Salary: $136,074 - $140,000/yr. Job Description: Engage with customers to provide technical support to their operation of the Mirantis Container platform technologies. Apply advanced troubleshooting techniques to debug and diagnose critical, highly complex problems that span multiple layers of the technology stack. Process Mirantis Container Cloud technologies and customer deployment environments. Participate in efforts to resolve customer’s complex technical challenges and provide customer support via email, phone and video sessions to ensure faster resolution of issues and higher customer satisfaction. Reproduce customer issues in test environments to detect and submit bugs to the Product and Development teams. Partner cross-functionally with product and solution experts to co-develop reference architecture content. Create best-in-class help content and proactively perform audits for our publicly facing knowledge management system. Identify and recommend process improvements to deliver the highest level of customer satisfaction. Maintain and track detailed records for all customer interactions in our internal ticketing system. Telecommuting permitted. Minimum Requirements:Education: Master’s degree or foreign degree equivalent in Telecommunications, Electronics Engineering, Computer Science, or related field Experience: No experience required. Education or experience in: Academic training or work experience in the following: 1. Experience with remote troubleshooting of Linux systems2. Experience troubleshooting network issues for bare metal, virtual, and cloud3. REST API4. RHEL, CentOS, or Ubuntu5. Cloud services (Azure, AWS, or GCP)6. DevOps (Puppet, Chef, or Jenkins)