About UsInternationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley. Closed in September 2020 following the Glass Fire that affected much of the area, Sterling will be re-opening to guests in October 2023 complete with a new gondola system, re-imagined visitor spaces and a fresh take on Napa Valley hospitality. About the roleThe priority of the concierge is to provide a warm and gracious welcome to each visitor of Sterling Vineyards, as well as to ensure that each guest understand the wine experiences, and any other information that will enhance their visit. The Concierge will serve as a reservationist for the tasting room whether that be taking reservations over the phone or in person. The concierge will enter appropriate guest information into the reservation system. Must be available weekends.Responsibilities
Courteously greets visitors, providing an exceptional first impression.
Provide information regarding the tastings offered, tasting fees and answer questions regarding the winery, family history, and surrounding area.
Assist guests in making reservations over the phone and direct calls within the tasting room.
Actively remain aware of tasting room guest count, ensuring large unscheduled groups are handled on a basis of availability and guest wellbeing.
Support retail sales team by managing guest entry into the tasting room.
Maintain and organize retail merchandise and support retail team in maintaining clean bars, including glassware…as needed.
Maintain an open line of communication with the sales team as well as the Tasting Room Manager.
About you
You must be 21 years of age.
You have attention to detail and a strong ability to communicate over the phone and in person.
You have strong organization skills; ability to multi-task in a fast-paced environment and work under pressure.
You have ability to read, analyze, and interpret general business periodicals.
You have ability to understand and follow written and verbal instructions.
You have ability to manage priorities and workflow.
You have intermediate computer and phone skills.
You have excellent customer service skills.
You demonstrate professional demeanor in all circumstances.
You must be able to lift 50 lbs. (a case of wine)
CultureAs part of Treasury Wine Estates we bring our whole selves, we're courageous and we deliver together - that's our DNA. We're a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We're definitely "glass half full" people and see challenges as opportunities and move with pace to achieve our goals.Inclusion and DiversityJust like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact [email protected], quoting the job title and reference number.We do move quickly at TWE and continually review applications, so if you don't want to miss out, apply today!Pay Transparency Disclosure: The base pay range offered for this position is $21 to $26 per hour. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. Our expectation is that the incumbent will work out of the Calistoga CA area. If the incumbent works out of another location, the wage rate may fall above or below this range. Treasury reserves the right to modify the range in the future.